Index
A
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access permission
-
access permissions
-
accumulating Items
-
adding
-
adding members
-
antivirus software
-
assigning
-
assignment of access permissions
-
attached file management folder
-
attachment
-
authentication method
-
authentication user
-
automated action definitions (example)
-
automated action definitions (examples)
-
automated actions
-
automatic execution of commands
-
automatic input of Item settings
-
automatic Item registration
-
available statuses
B
-
backing up
-
backing up and recovering
-
batch operation on Items
-
batch operations
-
before installation
-
building environment
C
-
cautionary notes
-
changing
-
cluster environment
-
cluster systems
-
code mapping file
-
collecting errors
-
command-driven operations
-
Command Prompt
-
configuration file
-
configuration file for character string substitution
-
configuration file for expanding Item storage database (jssitemstoredbexpandinfo.bat)
-
configuration file for setting up Item storage database (jssitemstoredbinfo.bat)
-
configuring
-
configuring environment
-
consideration
-
considering
-
considering elements to be managed and how to enter settings
-
considering Item statuses
-
considering user authentication
-
contents of Item
-
control characters
-
conventions
-
creating
-
creating Items
-
customized Item forms
-
customizing
-
customizing generally used statuses
-
customizing Item form definition files
-
customizing statuses
-
customizing status settings
-
customizing user extended statuses
D
-
data
-
databases
-
data collection tool
-
data migration
-
deciding
-
deciding escalation route
-
-
configuration file for CSV (hptl_jp1_imss_csv_setting.properties)
-
CSV column name mapping file (jp1imss_itemcsv_columnmap.conf)
-
definition file for status-change JP1 events (hptl_jp1_imss_jp1event_status.properties)
-
Item accumulation property file (hptl_jp1_imss_main_setting_kpi.properties)
-
JAAS user management definition file (hptl_jp1_imss_ua_conf.properties)
-
property file for automatic Item-defaults input (hptl_jp1_imss_pwb_default_setting.properties)
-
property file for automatic Item-defaults input (jp1imss_itementry_default.conf)
-
related-links property file (hptl_jp1_imss_link_setting.properties)
-
definition file for task practice service
-
definition functions
-
definition information
-
deleting
-
deleting data from
-
deleting emails from email server
-
deleting Items
-
deleting members
-
deletion of data from Item management database
-
designing
-
designing access permission assignment
-
displaying
-
Displaying hardware information managed in JP1/ITDM2 - Asset Console
E
-
editing
-
editing Items
-
elements
-
email
-
email clients
-
email definition file
-
email elements
-
email management server
-
email notification
-
environment setting
-
environment settings
-
error information
-
establishing
-
event-driven linkage with JP1 products using automated actions
-
event server
-
example automated action definition when linking with the web gui for jp1/ajs3 - web console
-
examples of automated action definitions when linking with jp1/pfm - Web Console
-
executing conditions
-
existing JP1/Service Support system
-
expanding
-
external authentication servers
F
-
features
-
file output of summary results
-
flow
-
functions
G
H
-
held item definition file
-
held Item notification
-
host name
-
how many years of Items to store
-
how to enter settings
-
HP NNM
I
-
importing
-
incident registration
-
incorpotrating HTML manual
-
information output
-
inheriting Item information
-
initialization of Item management database
-
initializing
-
input-assistant property file
-
installation-destination machine
-
installation folder
-
installing
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IP address
-
item
-
Item
-
Item data
-
Item form definition editing utility (customize Item form) window
-
Item form definition editing utility (select Item form definition) window
-
Item form definition file
-
Item form definition files
-
Item form definition information
-
Item form for Item search
-
Item forms
-
Item information
-
Item list
-
Item management console
-
Item management server
-
Item Management window
-
Item Management window function
-
Item registered via email
-
-
Item settings
-
Items requiring resolution
-
Item status
-
item statuses
-
-
Item storage database size (design)
-
Item view permissions owner
-
IT process management window (preview of Item form definition information)
J
-
JP1/AIM
-
JP1/AJS
-
JP1/AJS3 - Web Console
-
JP1/AO
-
JP1/Audit - Manager
-
JP1/Base
-
JP1/IM - Manager
-
JP1/IM - View
-
JP1/ITDM2 - Asset Console
-
JP1/NNMi
-
JP1/NNMi or HP NNMi
-
JP1/NP
-
JP1/PFM - Web Console
-
JP1/Service Support
-
JP1/Software Distribution
-
JP1/UCMDB
-
jp1admin user
-
JP1 event details
-
JP1 events
-
jsscreatesysandpwb (creating master system and temporary receipt process work board)
-
jssdbreclaim.bat (releasing free space in Item management databases)
-
jsshadbinit.bat (initializing database in cluster environment)
-
jsshasetup.bat (setting up JP1/Service Support in cluster environment)
-
jsshaunsetup.bat (performing unsetup of JP1/Service Support in cluster environment)
-
jssitemdeletion (centrally placing Items into Waiting to be deleted status)
-
jssrefaclsetup (setting up view permission setting for individual Items)
-
jsssetupinfo.bat command
L
-
LDAP server
-
linkage with JP1/AIM
-
linkage with JP1/ITDM2 - Asset Console
-
linkage with JP1/IM - Manager
-
linkage with other products
-
linking
-
linking with
-
linking with information managed by system other than JP1/Service Support
-
linking with JP1/AIM
-
linking with JP1/AO
-
linking with JP1/IM - Manager
-
linking with JP1/IM - View
-
linking with JP1/ITDM2 - Asset Console
-
linking with JP1/NP
-
linking with JP1/PFM - Web Console
-
linking with JP1/UCMDB
-
linking with JP1 products
-
linking with the Web GUI of JP1/AJS3 - Web Console
-
list of log files
-
logged-in user
-
login authentication
-
login authentication using Item management database
-
login authentication using Item storage database
-
login authentication using JP1/Base authentication server
-
login authentication using LDAP server
M
-
macro files
-
main window (Item list)
-
main window (Item status)
-
managing Items
-
managing operation status of service support
-
members
-
messages
-
migrating data
-
migrating Item data
-
migrating user information
N
-
name of status
-
new installation
-
New item window
-
node switching system
-
non-JP1 operation management product
O
-
operation cycle
-
operation example
-
operation information
-
operation log
-
operation log configuration file
-
OS environment
-
output of Item information
-
outputting
-
outputting to CSV file
-
overview
-
overwrite installation
P
-
planning
-
port numbers
-
possible problems
-
pre-deadline notification
-
preparing for problems
-
procedure
-
process display names
-
processing Items
-
process standard Item forms
-
process work board administrator
-
process work board information
-
process work board list
-
process work board manager
-
process work boards
-
product upgrade
-
product upgrade of JP1/Service Support (cluster environment)
-
progress of Item
R
-
reclaiming
-
recovering
-
recovery procedure when using Item storage database
-
registering Items
-
registering Items by email
-
removing
-
reorganization of Item management database
-
re-organizing
-
repair installation
-
replacing
-
replacing (in cluster environment)
-
response status
-
reviewing
-
reviewing JP1/Service Support environment settings
-
role information
-
roles and users
S
-
scheduling automatic command execution
-
search
-
sending emails
-
services
-
setting environment
-
setting environment for email notification
-
setting environment to register Items by email
-
setting schedules
-
setting up
-
setting view permissions for individual Items
-
setup of Item management database
-
setup procedure
-
Single Sign-On
-
size of Item storage database
-
SMTP server to which you send emails
-
starting
-
starting and stopping JP1/Service Support
-
status
-
status display order
-
statuses to be used
-
status ID
-
status names
-
stopping
-
structure
-
summarizing Item information
-
summary of Items
-
system configuration
-
system other than JP1/Service Support
-
system property file
-
system time
T
-
target system
-
target system and processes
-
target system information
-
target system management
-
template for email
U
-
uninstallation
-
uninstalling
-
unsetup
-
upgrade procedure
-
user authentication
-
user information
-
user log definition file
-
user management property file
-
users
V
-
version upgrade
-
version upgrade installation
-
version upgrade of JP1/Service Support (cluster environment)
-
viewing
-
view permissions
W
-
web applications
-
Web GUI of JP1/AJS3 - Web Console
-
Web GUI of JP1/PFM - Web Console
-
windows
-
workaround
-
work on Items