4.1.4 Notification of status change and execution of automated actions by using JP1 events

When the status of an Item is changed, JP1/Service Support can issue a JP1 event to notify JP1/IM - Manager of the status change. Triggers include creating an Item in the New item window, editing an Item in the Edit item window, or changing the status of Items in a batch. A JP1 event is issued in these circumstances if the status of the created Item or the new status of the edited Item is set as a trigger for issuing a JP1 event. A JP1 event is not issued when an Item is registered or edited by using a command. JP1/IM - Manager can execute a variety of automated actions by receiving information reported by JP1 events.

What kind of automated action will be executed and the conditions for executing the automated action (current Item status and the status after the change) must have been defined by a user. The Item's status (for example, Investigating, Acknowledged, or Close) that triggers issuance of a JP1 event and the Item information (such as the process work board name and priority) to be stored in the JP1 event are specified in JP1/Service Support. What processing the automated action will execute is defined for each status in JP1/IM - Manager.

The following figure shows an overview of processing in which a JP1/IM - Manager automated action makes a phone call to the person in charge of an Item when the status of the Item is changed to Acknowledged.

Figure 4‒4: Automated action executed when a status change is reported

The steps in the above figure are described below.

1. When a JP1/Service Support Item is acknowledged, the JP1/Service Support operator changes the status of the Item to Acknowledged.

2. JP1/Service Support reads the definition file for status-change JP1 events, and receives the Item information to be stored in a JP1 event from the Item management database.

3. A JP1 event containing Item information is issued to the JP1/Base event database of the integrated manager.

4. The JP1/IM - Manager automated action function determines whether the received JP1 event satisfies the conditions for executing an automated action.

5. If the conditions are satisfied, a command (action) execution request is sent to the execution host based on the action definition.

6. The teldial command of JP1/TELstaff is executed to notify the person in charge of the Item that the Item was acknowledged.

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