4.1 Linkage with JP1/IM - Manager

If JP1/Service Support is linked with JP1/IM - Manager, JP1 events managed by JP1/IM - Manager can be automatically registered as JP1/Service Support incidents (Items). Also, when an automatically registered Item is closed, JP1/Service Support can issue a JP1 event to change the response status to Processed via automated action. In addition, when the status of an automatically registered Item changes, JP1/Service Support can issue a JP1 event that contains Item information to execute an automated action defined in JP1/IM - Manager.

The following figure shows an overview of linkage with JP1/IM - Manager.

Figure 4‒1: Overview of linkage with JP1/IM - Manager

JP1/IM - Manager on the integrated manager centrally manages JP1 events generated on agents. When JP1 events that must be managed as incidents are generated, JP1/IM - Manager automatically registers those events as incidents in JP1/Service Support.

JP1/IM - Manager uses an automated action to initiate automatic registration of JP1 events as incidents.

JP1/Service Support issues a JP1 event when the status of an automatically registered incident (Item) changes to Close. JP1/Service Support also issues a JP1 event if the status of an Item changes after the Item is registered or when the Item is edited.

Organization of this section

• 4.1.1 Registering Items via automated action

• 4.1.2 Event-driven linkage with JP1 products using automated actions

• 4.1.3 Changing the response status by a JP1 event according to the Item status change

• 4.1.4 Notification of status change and execution of automated actions by using JP1 events

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