5.6.2 Considering the template for email
If you have prepared a template for email for Item registration in multi-element mode, you can create emails for Item registration regardless of the start and end tags in the XML format. Consider what type of template is to be prepared for your operations.
This subsection provides examples of email and templates.
- Organization of this subsection
(1) Examples of email
The following shows examples of email, the contents of Item registration, and the contents of the file attached to the Item:
Failure report 1
Example of email
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Subject: Occurrence of a login error in the attendance management system Sender's address: taro.hitachi.hoge@hitachi.co.jp Recipient's address: it_management_team@hitachi.co.jp Text: - Title <TITLE>Occurrence of a login error in the attendance management system</TITLE> - Overview <SUMMARY>Login to the attendance management system was disabled. The message "xxxx-E The user name or password is invalid." is shown in the dialog box.</SUMMARY> - Occurrence date and time <ACCRUALDATE>2015/01/26 08:50</ACCRUALDATE> - Free memo column <FREEDESCRIPTION>I was able to log in to the system yesterday. However, when I came to the office today, I could not log in, and the error message shown above appeared.</FREEDESCRIPTION> |
Contents of Item registration
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Title: Occurrence of a login error in the attendance management system Overview: Login to the attendance management system was disabled. The message "xxxx-E The user name or password is invalid." is shown in the dialog box. Occurrence date and time: 2015/01/26 08:50 Free memo column: I was able to log in to the system yesterday. However, when I came to the office today, I could not log in, and the error message shown above appeared. |
Contents of the file attached to the Item
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- Title <TITLE>Occurrence of a login error in the attendance management system</TITLE> - Overview <SUMMARY>Login to the attendance management system was disabled. The message "xxxx-E The user name or password is invalid." is shown in the dialog box.</SUMMARY> - Occurrence date and time <ACCRUALDATE>2015/01/26 08:50</ACCRUALDATE> - Free memo column <FREEDESCRIPTION>I was able to log in to the system yesterday. However, when I came to the office today, I could not log in, and the error message shown above appeared.</FREEDESCRIPTION> |
Failure report 2
Example of email
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Subject: Failure report Sender's address: taro.hitachi.hoge@hitachi.co.jp Recipient's address: it_management_team@hitachi.co.jp Text: - Title <TITLE> Occurrence of a login error in the attendance management system </TITLE> - Overview <SUMMARY> Login to the attendance management system was disabled. The message "xxxx-E The user name or password is invalid." is shown in the dialog box. </SUMMARY> - Occurrence date and time <ACCRUALDATE> 2015/01/26 08:50 </ACCRUALDATE> - Free memo column <FREEDESCRIPTION> I was able to log in to the system yesterday. However, when I came to the office today, I could not log in, and the error message shown above appeared. </FREEDESCRIPTION> |
Contents of Item registration
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Title:ΔOccurrence of a login error in the attendance management systemΔ Overview: Login to the attendance management system was disabled. The message "xxxx-E The user name or password is invalid." is shown in the dialog box. Occurrence date and time: 2015/01/26 08:50 Free memo column: I was able to log in to the system yesterday. However, when I came to the office today, I could not log in, and the error message shown above appeared. |
Note: Δ indicates a half-width space character.
Contents of the file attached to the Item
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- Title <TITLE> Occurrence of a login error in the attendance management system </TITLE> - Overview <SUMMARY> Login to the attendance management system was disabled. The message "xxxx-E The user name or password is invalid." is shown in the dialog box. </SUMMARY> - Occurrence date and time <ACCRUALDATE> 2015/01/26 08:50 </ACCRUALDATE> - Free memo column <FREEDESCRIPTION> I was able to log in to the system yesterday. However, when I came to the office today, I could not log in, and the error message shown above appeared. </FREEDESCRIPTION> |
(2) Example of template
The following shows an example of template created based on the failure reports described in (1) Examples of email.
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The failure below occurred in the system. Please investigate the cause of the problem. - Title <TITLE>[Enter the name of the failure.]</TITLE> - Overview <SUMMARY>[Provide an overview of the failure.]</SUMMARY> - Occurrence date and time Enter the date and time in the yyyy/mm/dd hh:mm format. Example: 2015/03/20 08:09 <ACCRUALDATE>[Enter the date and time of occurrence.]</ACCRUALDATE> - Free memo column <FREEDESCRIPTION>[Add any additional comments.]</FREEDESCRIPTION> ----- Before sending the email, delete this line and the following lines. ----- Do not use the following characters:
If you need to use any of the characters shown above, use the following character strings for instead:
Example: Sentence you want to write: When I enter the symbol <, an error occurred. Sentence using the substitution: When I enter the symbol <, an error occurred. |