5. Designing JP1/Service Support

JP1/Service Support manages inquiries and failure events that occur in daily system operations, and the resulting problems and issues needed to be considered. Before running this product, you must decide the design policy for the target system and the setting elements to be managed, and the operation policy.

This chapter describes the concepts behind design policy, which enables JP1/Service Support to operate according to service support requirements.

Organization of this chapter

5.1 Operation cycle of JP1/Service Support
5.2 Deciding the target system and processes and establishing the structure
5.3 Considering Item statuses
5.4 Considering the elements to be managed and how to enter the settings
5.5 Considering email notifications
5.6 Considering registration of Items by email
5.7 Considering automatic Item registration
5.8 Considering output of Item information
5.9 Considering summary of Items and file output of the summary results
5.10 Considering the Item Management window function
5.11 Considering linkage with other products
5.12 Considering the Item management database
5.13 Considering the Item storage database
5.14 Considering data migration
5.15 Considering the authentication method
5.16 Notes on use of antivirus software

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