5.3 Considering Item statuses
This section considers the statuses of Items being processed based on the results of considering the operation described in Table 5-2 in 5.2 Deciding the target system and processes and establishing the structure. JP1/Service Support provides eight types of regularly-used statuses and the user extended statuses. You can also customize statuses as follows to match the users' operations:
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Select the statuses to be used.
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Change the display order of statuses.
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Change the status names.
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Consider the transition-destination status.
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Prohibit escalation.
Consider customization to match your operation. To customize statuses, do it in the Status management window for each process or process work board. For the procedure for customizing statuses, see 9.11 Customizing statuses.
5.3.1 When customizing generally used statuses, 5.3.2 When customizing user extended statuses, and 5.3.3 When customizing status settings describe what needs to be considered when you customize statuses.
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A status name must be unique, and an error occurs if you set a duplicated status name.
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For smooth checking of the Item status in the main window (Item status), do not rename the generally used statuses (such as Received (status ID: JIMSD_STAT_INQUIRY) or Close (status ID: JIMSD_STAT_CLOSE)) to a completely different name.
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The Item summarized for checking of the Item status in the main window (Item status) is identified with the status ID. Therefore, for example, even if a new status Discussing is created as a user extended status, Items in that status will not be summarized as Items in the Discussing status.
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Changing a status name will affect the command for importing Item information. Therefore, you will also need to change the code mapping file. For details, see Code mapping file (jp1imss_itemimport_codemap.conf) in Chapter 13. Definition Files.
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If you customize statuses, you also need to consider the processing route (which shows how an Item is processed) and access permissions for Items. While you are establishing the operational structure for processing Items, consider whether to customize statuses. For details about how to consider establishing the operational structure, see 5.2 Deciding the target system and processes and establishing the structure.
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