5.3.2 When customizing user extended statuses
JP1/Service Support provides 10 types of user extended statuses by default. You can use them to create new statuses. You can also use user extended statuses if you want to customize status names for each process work board. (For example, in order to use status names suitable for your operation.) The following shows what needs to be considered when you customize the statuses by using user extended statuses:
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Consider the statuses to be created.
Based on the results of considering the operation, consider whether to create new statuses. You can also use the statuses that are generally used (such as Received (status ID: JIMSD_STAT_INQUIRY) or Close (status ID : JIMSD_STAT_CLOSE)) and user extended statuses at the same time. You can create new statuses for each process and process work board.
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Consider the status names.
Based on the results of considering the operation, consider the names of statuses to be newly created. Status names are used throughout JP1/Service Support, and cannot be set for each process and process work board.
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Consider the display order of statuses.
Based on the results of considering the operation, consider the display order of statuses in the pull-down menu in the New item window or in the Edit item window. You can set the display order of statuses in the pull-down menu for each process and process work board. Note that the display order of statuses you set will also be applied to the display order of statuses in the Show progress window. Change the display order to match your operation (for example, match the display order to the order in which Items are processed).