5.3.1 When customizing generally used statuses

The following describes what needs to be considered when you customize generally used statuses (such as Received or Close):

Consider the statuses to be used.

Consider which statuses are to be used based on the results of considering the operations described in Table 5-2 in 5.2 Deciding the target system and processes and establishing the structure. You can select the statuses to be used for each process and process work board.
Consider the change of status names.

Based on the results of considering the operation, consider whether to change status names. Status names are used throughout JP1/Service Support, and cannot be set for each process and process work board.
Consider the display order of statuses.

Based on the results of considering operations, consider the display order of statuses in the pull-down menu in the New item window or in the Edit item window. You can set the display order of statuses in the pull-down menu for each process and process work board. Note that the display order of statuses you set will also be applied to the display order of statuses in the Show progress window. Change the display order to match your operation (for example, match the display order to the order in which Items are processed).