5.16 Notes on use of antivirus software
Some anti-virus software might place an exclusive lock on a file or folder used by JP1/Service Support. This can cause JP1/Service Support to stop working correctly.
If your system scans for viruses while JP1/Service Support is running, exclude the files and folders below from the scope of the antivirus software. If you stop JP1/Service Support while this virus scan is in progress, make sure that the virus check has concluded for the files and folders below before you start JP1/Service Support again.
- Files and folders associated with JP1/Service Support:
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All files and folders under JP1/SS-path\
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All files and folders under the storage folders for the Item management database
In a logical host environment, exclude the following shared folders from the scope of the antivirus software:
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All files and folders under shared-folder\db\
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All files and folders under shared-folder\dbms\
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All files and folders under shared-folder\log\
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All files and folders under shared-folder\tools\
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