5.6 Considering registration of Items by email
Items are generally registered in JP1/Service Support from the New item window, but you can also register an Item by sending an email containing the Item to be registered to a specified email address. Registration of Items by email can be used when you want to allow registration of Items by users who cannot directly operate JP1/Service Support.
Consider whether to register Items by email. If an Item is registered by email, the user or role set beforehand for the corresponding process work board is set as the person in charge of the Item. Therefore, also decide the persons in charge in consideration of how to handle the Items registered by email.
Note that registering Items by email requires you to specify some environment settings beforehand. For details about the environment settings, see 9.15.1 Setting an environment for registering Items by email.
This section describes considerations for the registration method and the template for registering Items by email.
- Organization of this section