5.6.1 Considering the method of registering Items by email
The method of registering Items by email depends on the operation mode as described below. Consider which of the following operation modes you want to use:
- Attached-file mode
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The text of an email is saved in a file and attached to a created Item. The attached file contains the information on the Item, and the person in charge of the Item must enter the content of the attached file as elements of the Item.
- Single-element mode
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The entire text of an email is registered by setting it into one element of an Item. Because the information on the Item is set as a single element of the Item, the person in charge of the Item must re-enter the information as individual elements as needed. Note that some elements of an Item are subject to restrictions on the number of characters that can be entered.
- Multi-element mode
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The text of an email is written in XML format, and the text is registered by setting the information enclosed by the start and end tags into the corresponding elements of the Item. Because the information on the Item is registered as corresponding elements of the Item, the person in charge of the Item does not need to re-enter the information. Note, however, that, when creating an email, you must know the XLM format, the Item element specification IDs required to specify start and end tags, and the Item elements that can be set. Therefore, we recommend that you prepare a template for email to enable users to easily enter necessary information to register an Item.
You must set the operation mode for Item registration beforehand in the email definition file. For details, see Email definition file (jp1imss_mail_setting.conf) in Chapter 13. Definition Files.
For details about the Item elements (Item element specification IDs) you can specify in the single-element or multi-element mode, see 3.5.3 Creating an Item by sending an email.