5.7 Considering automatic Item registration
Items are generally registered in JP1/Service Support from the New item window, but you can also register an Item by executing the jssitementry command.
This command, which mainly links with other products, is used to automatically register an Item in JP1/Service Support in response to an event occurrence such as a system failure.
For details, see jssitementry (registers an Item) in Chapter 12. Commands.
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JP1/Service Support cannot detect a system failure or automatically execute the jssitementry command in response to a failure.
Such functions must be handled by a product which JP1/Service Support links with.
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You can check the execution results of the jssitementry command automatically executed by a linked product by viewing the log file (jssitementry_infonumber.log: number is the number of log files). For details, see User log definition file (jp1itementry.conf) in Chapter 13. Definition Files.
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Carefully consider the conditions of the command and the contents to be registered. If the conditions are not focused enough, unnecessary information might be automatically registered as an Item. Also, design the contents to be registered so that the person in charge can understand the contents of the event from the automatically registered contents.
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If you want to clearly classify the Items registered by the command and the Items registered by window operations, consider the administration of your system. For example, you could add [Command] at the beginning of the title of an Item to be registered by the command, or you could register these two types of Items in different process work boards.
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