9.11.4 Limiting Item statuses

JP1/Service Support allows you to limit the available statuses in the following ways:

Limiting registered Items to Received status
Limiting transition destination statuses

Each approach is described below.

Organization of this subsection

(1) Limiting registered Items to Received status
(2) Limiting transition destination statuses

(1) Limiting registered Items to Received status

The following describes how to limit the status of Items registered from the New item window to Received. Only users who belong to the process work board management role and process work board managers can perform these operations.

Select the desired process work board in the main window (Item list), and from the Action menu, select Status management.

The Status management window (process work board-specific) appears.
Select the Use the "Received" status when registering items from the screen check box, and from the menu, select Register.

The setting takes effect, and you are returned to the main window (Item list).

Note:: When escalating Items to a process work board for which the Use the "Received" status when registering items from the screen check box is selected, you can only select Items in Received status.

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(2) Limiting transition destination statuses

The following describes how to limit the transition destination statuses of Items. Only users who belong to the process work board management role and process work board managers can perform these operations.

Select the desired process work board in the main window (Item list), and from the Action menu, select Status management.

The Status management window (process work board-specific) appears.
Clear the Use the settings common among processes check box.

When you clear this check box, the elements become available for statuses with the Use check box selected.

Click the Limit transition destination status icon for the desired status. The appearance of the icon differs depending on whether the Item is restricted as a transition destination.

: Restricted as transition destination

Indicates that transition destination statuses are restricted.
: Not restricted as transition destination

Indicates that transition destination statuses are unrestricted.

The Set transition destination status window appears.

Figure 9‒31: Set transition destination status window

Clear the Do not limit the transition destination status. check box.

When you clear this check box, the elements become available for statuses with the Settings check box selected.
Select the Settings check box for each status that you want to be available as a transition destination, and from the menu, select Settings.

The settings take effect, and you are returned to the main window (Item list).

Notes:

If you have not made a status specified as a transition destination available for use, it does not appear as a selectable status in the Edit item window.
If none of the statuses specified as transition destinations are registered as available, the statuses you can select in the Edit item window are those you have registered as available.

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