3.17.1 User management

(1) < User properties managed by JP1/Service Support

The following table lists the user properties managed by JP1/Service Support.

Table 3‒54: User properties that can be managed by JP1/Service Support

Property	Description
User ID	ID that is used to log in to JP1/Service Support
Password	Password that is used to log in to JP1/Service Support
Name	Name of a registered user
English name	Registered user's name (English)
Phone number	Registered user's primary phone number
Phone number 2	Registered user's secondary phone number
Title	Registered user's title in the organization
Title level	Information that defines a level for a title (usable for sorting#)
Organization	Organization that the registered user belongs to
Email address	Registered user's email address
Comment	Supplementary information about the registered user

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(2) Adding, editing, and deleting user information

You can add, edit, and delete user information by using JP1/Service Support windows. To do so, however, you must belong to the user management role.

The following table shows the windows that can be used to add, edit, and delete user information.

Table 3‒55: Windows that can be used to add, edit, and delete user information

Operation	Window
Add	Create user window (This window can be opened from the User management window.)
Edit	Edit user window (This window can be opened from the User management window.)
Delete	User management window

If you want to add information about multiple users, use the jssuserimport command.

For details about manipulating user information by using windows, see 9.2 Creating users. For details about manipulating user information by using a command, see jssuserimport (imports user information) in Chapter 12. Commands.

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(3) JP1/Service Support system administrator (jp1admin user)

In JP1/Service Support, the default system administrator has been registered. When you add user information to JP1/Service Support, first, you must log in as the default system administrator. You cannot change the default system administrator's user ID or delete the default system administrator.

Table 3‒56: Default system administrator of JP1/Service Support

Property	Default value
User ID	jp1admin
Password	jp1admin#
Name	JP1 Administrator
English name	JP1 Administrator
Phone number	Blank
Phone number 2	Blank
Title	Blank
Title level	Blank
Organization	Blank
Email address	Blank
Comment	This is the dedicated user for JP1 administrator.

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(4) Changing the logged-in user's own user information

Any user who is logged in to JP1/Service Support can change his or her following properties without having the user management role:

• Password

• Phone number

• Phone number 2

These properties can be changed by using the Edit user window. To open this window, in the main window (Item list), from the Option menu, select Edit my details.

For details about how to change the logged-in user's information (password and phone numbers), see the JP1/Service Support Operator's Guide.

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(5) Viewing user information

You can use the following windows to view the information about users registered in JP1/Service Support:

• User details window: Displays the information about a user.

• List of roles window: Lists the roles that a user belongs to.

The above windows can be opened by clicking a user name displayed in the Item list of the main window (Item list) or in the View Item window.

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