Hitachi

JP1 Version 12 JP1/Service Support Configuration and Administration Guide


4.2.3 Passing any attribute and string of a JP1 event as incidents

For the registration mode of an incident 3, any attribute and string of a JP1 event can be passed as incidents. In the configuration file for incident inheritance information (incident_info.conf) of JP1/IM - View, you can define which item elements of JP1/Service Support receive attributes and strings of a JP1 event.

The following table lists the information to be passed from the Detailed event information window of JP1/IM - View for the registration mode of an incident 3.

Table 4‒5: Information to be passed from the Detailed event information window of JP1/IM - View (for the registration mode of an incident 3)

Source element

Destination item element

Any attribute of a JP1 event

Any item element

Any string

Any item element

Serial number (B.SEQNO)#

JP1 serial number (JIMSD_FORM_IMEVENTNO)

JP1/IM - Manager host name to which JP1/IM - View has logged in#

JP1/IM - Manager host name (JIMSD_FORM_IMHOSTNAME)

#: For the serial number (B.SEQNO) and the JP1/IM - Manager host name to which JP1/IM - View has logged in, even when these elements are not displayed in the New item window, they are passed as information about the item. Other elements are passed as information only when they are displayed in the New item window.

Organization of this subsection

(1) Item elements that can be specified

The table below lists the item element specification IDs that can be specified as destination item elements in the configuration file for incident inheritance information (incident_info.conf). For details about information to be defined in the configuration file for incident inheritance information (incident_info.conf), see the manual JP1/Integrated Management - Manager Command and Definition File Reference.

Table 4‒6: Item element specification IDs that can be specified as destination item elements

Element name (default display name)

Item form element ID

Item element specification ID

Type

Limit (in bytes)

Lower

Upper

Title

JIMSD_FORM_TITLE

TITLE

text

1

512

Severity

JIMSD_FORM_SEVERITYCODE

SEVERITYCODE

code

--

--

Reason for severity

JIMSD_FORM_SEVERITYREASON

SEVERITYREASON

text

0

512

Reason for impact level

JIMSD_FORM_IMPACTREASON

IMPACTREASON

text

0

512

Reason for priority

JIMSD_FORM_PRIORITYREASON

PRIORITYREASON

text

0

512

Occurrence date and time

JIMSD_FORM_ACCRUALDATE

ACCRUALDATE

datetime

--

--

Deadline

JIMSD_FORM_DEADLINE

DEADLINE

datetime

--

--

Start date and time

JIMSD_FORM_STARTDATE

STARTDATE

datetime

--

--

End date and time

JIMSD_FORM_COMPDATE

COMPDATE

datetime

--

--

Customer name

JIMSD_FORM_CUSTOMERNAME

CUSTOMERNAME

text

0

1,024

Inquirer's name

JIMSD_FORM_INQUIRYNAME

INQUIRYNAME

text

0

255

Impact service

JIMSD_FORM_EFFECTSERVICE

EFFECTSERVICE

textarea

0

255

Problem component and version

JIMSD_FORM_FAILURELOCATION

FAILURELOCATION

textarea

0

1,024

Related information#1

Display name

JIMSD_FORM_LINKURL

LINKURLDISP

url

0

255

Related information

LINKURL

0

4,096

Overview

JIMSD_FORM_SUMMARY

SUMMARY

textarea

0

2,048

Workaround

JIMSD_FORM_AVOIDANCE

AVOIDANCE

textarea

0

4,096

Work status

JIMSD_FORM_SITUATION

SITUATION

textarea

0

4,096

How to avoid the problem in the future

JIMSD_FORM_MEASURES

MEASURES

textarea

0

4,096

Fundamental cause

JIMSD_FORM_ROOTCAUSE

ROOTCAUSE

textarea

0

4,096

Solution

JIMSD_FORM_SOLUTION

SOLUTION

textarea

0

4,096

Schedule and main steps

JIMSD_FORM_SCHEDULE

SCHEDULE

textarea

0

4,096

Impact assessment for change

JIMSD_FORM_IMPACTEVAL

IMPACTEVAL

textarea

0

4,096

Discussions result

JIMSD_FORM_DELIBERATIONRST

DELIBERATIONRST

textarea

0

2,048

Free memo column

JIMSD_FORM_FREEDESCRIPTION

FREEDESCRIPTION

textarea

0

4,096

Product name

JIMSD_FORM_JP1PRODUCTNAME

JP1PRODUCTNAME

text

0

1,024

Jobnet name

JIMSD_FORM_JP1JOBNETNAME

JP1JOBNETNAME

text

0

1,024

Job name

JIMSD_FORM_JP1JOBNAME

JP1JOBNAME

text

0

1,024

SNMP source

JIMSD_FORM_JP1SNMPSRC

JP1SNMPSRC

text

0

1,024

Monitored node name

JIMSD_FORM_JP1NODENAME

JP1NODENAME

text

0

255

Alarm name

JIMSD_FORM_JP1ALARMNAME

JP1ALARMNAME

text

0

255

Added item: text

JIMSD_FORM_USERTEXT01 to JIMSD_FORM_USERTEXT05

USERTEXT01 to USERTEXT05

text or textarea

0

4,096

JIMSD_FORM_USERTEXT06 to JIMSD_FORM_USERTEXT15

USERTEXT06 to USERTEXT15

0

2,048

JIMSD_FORM_USERTEXT16 to JIMSD_FORM_USERTEXT20

USERTEXT16 to USERTEXT20

0

512

Added item: date and time

JIMSD_FORM_USERTIME01 to JIMSD_FORM_USERTIME05

USERTIME01 to USERTIME05

datetime

--

--

Additional element: Link#2

Display name

JIMSD_FORM_REFINFO01 to JIMSD_FORM_REFINFO05

REFINFO_LINKURLDISP01 to REFINFO_LINKURLDISP05

url

0

255

Related information

REFINFO_LINKURL01 to REFINFO_LINKURL05

0

4,096

Legend:

--: Not applicable

#1

Only one related information element can be specified consisting of a display name and related information.

#2

For the additional element: Link, each item form element ID (JIMSD_FORM_REFINFO01 to JIMSD_FORM_REFINFO05) can be specified consisting of a display name and related information.

(2) Specifying the configuration file for incident inheritance information

For details about the basic procedure for specifying the configuration file for incident inheritance information (incident_info.conf), see the manual JP1/Integrated Management - Manager Command and Definition File Reference.

This subsection describes an example of how to specify the file to pass date and time event attributes such as a JP1 event Registered time, and an example of how to specify the file to link with JP1/NP.

To pass the basic attributes of the JP1 event, Registered time (TIME) and Arrived time (ARRIVEDTIME), to datetime type item elements of JP1/Service Support, use the format YYYY/MM/DD hh:mm:ss. However, the number of seconds is truncated because it cannot be input in time fields for item elements of JP1/Service Support. When you want to pass Registered time (TIME) or Arrived time (ARRIVEDTIME) of an event to JP1/Service Support, specify the configuration file for incident inheritance information (incident_info.conf) as follows:

Example: When the Registered time of a JP1 event is passed to the Occurrence date and time (JIMSD_FORM_ACCRUALDATE) item element of JP1/Service Support
ACCRUALDATE=$EVDATE $EVTIME

Note that the extended attributes of the JP1 event, Start time (START_TIME) and End time (END_TIME), are set the number of seconds since UTC 1970-01-01 00:00:00, you cannot pass to datetime type item elements of JP1/Service Support. You can pass it to text or textarea type item elements.

As is the case with the registration mode of an incident 2, when you want to link with JP1/NP, specify the configuration file for incident inheritance information (incident_info.conf) as follows:

Example: When mapping for the source host of JP1/IM - Manager is disabled
JP1PRODUCTNAME=$EV"PRODUCT_NAME"
SUMMARY=$EVMSG\nHost where the JP1 event has occurred:$EVHOST\nEvent ID of the JP1 event:$EVIDBASE
Example: When mapping for the source host of JP1/IM - Manager is enabled
JP1PRODUCTNAME=$EV"PRODUCT_NAME"
SUMMARY=$EVMSG\nHost where the JP1 event has occurred:$EV"JP1_SOURCEHOST"\nEvent ID of the JP1 event:$EVIDBASE

(3) Notes

This subsection describes the notes about passing any attribute and string of a JP1 event as incidents.