4.2.1 Registering Items from JP1/IM - View
You can open the New item window of JP1/Service Support from JP1/IM - View by setting the URL and the registration mode of an incident of JP1/Service Support in the definition file for manually registering incidents (incident.conf) of JP1/IM - View. This means that you can register Items in JP1/Service Support from JP1/IM - View.
To open the New item window of JP1/Service Support from JP1/IM - View:
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In the Detailed event information window of JP1/IM - View, click the Register Incident button.
The Specify the registration target window of JP1/Service Support opens.
In the following circumstances, the JP1/Service Support login window appears when you click the Register Incident button in the Detailed event information window of JP1/IM - View:
-
The JP1/IM - View user is not registered as a user in JP1/Service Support.
-
The user account of the JP1/IM - View user has different passwords for JP1/Service Support and JP1/IM - View.
If the JP1/Service Support login window appears, you can display the Specify the registration target window by entering a user ID and password registered in JP1/Service Support.
To bypass the login window and display the Specify the registration target window directly, register the JP1/IM - View user as a user in JP1/Service Support. When registering the user, use the same user ID and password as JP1/IM - View.
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Select the process work board on which you want to register an Item, and then click the OK button.
The New item window of JP1/Service Support opens.
Information to be passed from the Detailed event information window of JP1/IM - View depends on the registration mode of an incident (SS_MODE) set for the definition file for manually registering incidents (incident.conf) of JP1/IM - Manager.
For the registration mode of an incident 1 or 2, elements to be passed from the Detailed event information window of JP1/IM - View and destination item elements are fixed. For details, see 4.2.2 Passing specific JP1 events as incidents.
For the registration mode of an incident 3, any attribute and string of a JP1 event can be passed from the Detailed event information window of JP1/IM - View. For details, see 4.2.3 Passing any attribute and string of a JP1 event as incidents.
For details about the registration mode of an incident, see the manual JP1/Integrated Management - Manager Overview and System Design Guide, and the manual JP1/Integrated Management - Manager Command and Definition File Reference.
- Organization of this subsection
(1) Combinations of versions to register items from JP1/IM - View
The following table lists the combinations of versions to register items from JP1/IM - View.
|
Version of JP1/IM - View |
Registration mode of an incident |
Version of JP1/Service Support#1 |
||
|---|---|---|---|---|
|
From 09-50 through 10-00 |
From 10-10 through 11-10 |
11-50 or later |
||
|
09-10 or earlier |
-- |
-- |
-- |
-- |
|
From 09-50 through 10-00 |
1 |
Y |
Y |
Y |
|
From 10-10 through 11-10 |
1 |
Y |
Y |
Y |
|
2 |
Δ#2 |
Y |
Y |
|
|
11-50 or later |
1 |
Y |
Y |
Y |
|
2 |
Δ#2 |
Y |
Y |
|
|
3 |
Δ#3 |
Δ#3 |
Y |
|
- Legend:
-
Y: An incident can be registered in a specified mode.
Δ: A specified mode is set, but elements displayed in the New item window are different from those for the specified mode.
--: No linkage function with JP1/IM - View is provided.
- #1
-
The product name is JP1/Integrated Management - Service Support in versions earlier than 11-00.
- #2
-
JP1/IM - View starts the WWW browser in the URL for the registration mode of an incident 2. However, only elements for the registration mode of an incident 1 are passed to the New item window after the startup of the WWW browser. An event ID (B.IDBASE) is not passed.
- #3
-
JP1/IM - View starts the WWW browser in the URL for the registration mode of an incident 3. However, only a serial number (B.SEQNO) and a JP1/IM - Manager host name to which JP1/IM - View has logged in are passed to the New item window after the startup of the WWW browser. Any other attributes and strings of a JP1 event are not passed.