2.2.2 System configuration using email to manipulate Items

This section describes the configuration of a system in which the operator uses email to work with Items.

Organization of this subsection

(1) System configuration where Item updates are reported by email

The following figure shows an example of a system configuration in which JP1/Service Support is notified by email when an Item is updated.

Figure 2‒2: Example system configuration where Item updates are reported by email

Item management console: A computer from which a user logs in to JP1/Service Support from a Web browser to view and work with Items. Internet Explorer and an email client must be installed on the Item management console.
Item management server: A server where Items are managed. JP1/Service Support must be installed on the Item management server.
Email transfer server: A server that transfers email messages that report changes to Items. The email transfer server must be running email server software that can send email using SMTP.

The following figure shows an example of a system configuration in which Items are registered in JP1/Service Support by email.

Figure 2‒3: Example system configuration where Items are registered by email

Email sending console: A computer that registers an Item in JP1/Service Support by sending an email. An email client that can send email using the SMTP protocol must be installed on the email sending console.
Item management console: A computer from which a JP1/Service Support user logs in to JP1/Service Support from a Web browser to view and work with Items. Internet Explorer must be installed on the Item management console.
Email management server: A server that manages the emails sent when registering Items by email. An email server that can retrieve email using POP3 must be installed on the email management server.
Item management server: A server where Items are managed. JP1/Service Support must be installed on the Item management server.