1.2.5 Managing workers responsible for each process
JP1/Service Support provides the following three functions to help manage users of JP1/Service Support. Used together, these functions ensure that the appropriate permissions are granted to the workers who need them.
- Organization of this subsection
(1) User information management
JP1/Service Support allows you to manage information about its users. This includes the user IDs and passwords required to log in to JP1/Service Support, and personal information such as the user's affiliations, email addresses, and telephone numbers.
(2) Role management
The users managed by JP1/Service Support can be grouped according to their field of responsibility. The title assigned to such a group is called a role.
By defining roles, you can grant users in each role permission to access the information they need to carry out their duties.
For example, suppose that you form a team responsible for dealing with incidents in system A. By creating an A system - Incident response role and assigning it to the team members, you ensure that everyone has the appropriate set of permissions.
There are two types of role: user-created roles that can be created and defined by users, and system roles defined in the system. User-created roles are created, as in the example above, to facilitate the activity the user performs. System roles are assigned to users who build the environment for JP1/Service Support.
(3) Access permission management
In JP1/Service Support, you can allocate fine-grained access permissions to individual users and roles that govern the access individuals have to Items in each process.
For example, members of the incident response department might have full control in the context of the incident management process, but only view permission for problem management and other processes. Detailed permissions can also be assigned within a given process. For example, a specialist might have permission to create and edit Items, with the administrator having the permissions needed to review and approve the work of the specialist.