jss_log.bat (collects data)

Description

This command collects data if a failure occurs in JP1/Service Support. The data to be collected includes the maintenance data of JP1/Service Support and the system information of the OS.

When you execute this command, the target folders and files (from which data is collected) are divided into two categories, primary data and secondary data. Two folders, jp1_default\imss_1st folder and jp1_default\imss_2nd folder, are automatically created under the data storage folder you specify. Then the target folders and files are stored in these two folders.

Use a compression tool to compress the collected data if necessary.

For details about the data you can collect by using this command, see 15.3 Data that must be collected when a problem occurs.

Table 12-5 and Table 12-6 describe the folders under the data storage folder, and the data to be stored.

Table 12‒5: Folders for primary data

Folder name	Data to be stored
data-storage-folder\jp1_default\imss_1st\	Product information of JP1/Service Support
data-storage-folder\jp1_default\imss_1st\conf\	Environment settings file of JP1/Service Support
data-storage-folder\jp1_default\imss_1st\tools\	Command environment settings file of JP1/Service Support
data-storage-folder\jp1_default\imss_1st\log\	Log file of JP1/Service Support
data-storage-folder\jp1_default\imss_1st\dbms\	Settings and log data of the Item management database and Item storage database
data-storage-folder\jp1_default\imss_1st\uCPSB\	Settings and log data of the Web server and the WWW container server
data-storage-folder\jp1_default\imss_1st\oslog\	System information of the OS
data-storage-folder\jp1_default\imss_1st\hntr\	Integrated trace log data
data-storage-folder\jp1_default\imss_1st\work\	Setup information file of JP1/Service Support
data-storage-folder\logical_host\imss_1st\	Settings and log data of the cluster environment #

Table 12‒6: Folders for secondary data

Folder name	Data to be stored
data-storage-folder\jp1_default\imss_2nd\dbms\	Detailed log data of the Item management database and Item storage database
data-storage-folder\jp1_default\imss_2nd\uCPSB\	Log data of uCosminexus

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Format

jss_log.bat -f data-storage-folder-name
           [-t]
           [-q]

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Required execution permission

Administrator permissions

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Storage folder

JP1/SS-path\tools\

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Arguments

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Return values

Return value	Meaning
0	Normal end
1	Abnormal end

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Remarks

• If you use Ctrl+C to cancel the jss_log.bat command while the command is being executed, some data might fail to be collected. For this reason, do not cancel the command during execution by using Ctrl+C. If you happen to do so, wait for a while and then re-execute the command.

• User dumps should be collected manually.

• While the jss_log.bat command is executed, a dialog box appears asking whether to update system information. Do not click the Cancel button. If you do, some information about the OS might fail to be collected. Even if this dialog box appears, you do not need to worry because information about the OS is only collected but not updated.

• If you specify drive-letter: in the -f option, the following problems might occur. Do not specify drive-letter: in the -f option to avoid these problems.

  • Data is stored in an illegal location.

  • Some data fails to be collected.

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Example

The following example shows how to output collected data to the c:\log folder except for the host names assigned to the machines and the settings of the service ports.

jss_log.bat -f c:\log -t

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