15.3.2 JP1 information
You need to collect the following information about JP1. You can use the data collection tool to collect this information. For a problem in a network connection, you also need to collect the files from the connection-target machine.
|
Type of information |
Data to be collected |
File name |
|
|---|---|---|---|
|
JP1/Service Support |
Integrated trace log |
Files under system-drive:\Program Files (x86)\Hitachi\HNTRLib2\spool\ |
Same as the information source file names |
|
Environment setting information |
Files under JP1/SS-path\conf |
Same as the information source file names |
|
|
Log information |
Files under JP1/SS-path\log |
Same as the information source file names |
|
|
Files under shared-folder\log\# |
|||
|
Setup information |
|
Same as the information source file names |
|
|
|||
|
Version information |
system-drive:\Program Files (x86)\InstallShield Installation Information\{FFF9C54A-48C0-4898-ACBF-93137C462B42}\Setup.ilg, Setup.ini |
Setup.ilg, Setup.ini |
|
|
Product information |
|
Same as the information source file names |
|
|
History of patch application |
JP1/SS-path\Patchlog.txt |
Same as the information source file name |
|
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This data is collected only when the system is used in a cluster configuration.