Hitachi

JP1 Version 12 JP1/Service Support Configuration and Administration Guide


3.11.1 Types of access permission

The following figure shows the types of access permission that can be set for a process work board.

Figure 3‒36: Types of access permission that can be set for a process work board

[Figure]

Process work board managers and users who belong to the process work board management role can manipulate any Items regardless of the access permission set for the process work board. The following table describes the access permissions that can be set for process work boards.

Table 3‒45: List of access permissions that can be set for process work boards

Operation-based permission

Description

Create Items

Permission that allows users to create Items and register them in the process work board.

Edit Items#1, #2

Permission that allows users to edit all Items that are registered on the process work board. Users having this permission can change the status of Items to a status other than Acknowledged or Close.

This permission also provides the following status-based permissions:

  • Received: Permission to edit Items that are in Received status

  • Planning: Permission to edit Items that are in Planning status

  • Investigating: Permission to edit Items that are in Investigating status

  • Support Requested: Permission to edit Items that are in Support Requested status

  • Discussing: Permission to edit Items that are in Discussing status

  • Acknowledged: Permission to edit Items that are in Acknowledged status

  • Reviewing: Permission to edit Items that are in Reviewing status

  • Close: Permission to edit Items that are in Close status

The statuses that can be selected differ depending on the process type. Item editing permissions can also be set for user-created statuses.

The access permission that can be set for individual statuses described above can be given to the initial persons in charge of those statuses. For details about the initial person in charge of a status, see 3.11.2 Editing Item settings: Relationship between the status and person in charge.

View Items

Permission that allows users to view all Items that are registered on the process work board. The process work boards for which the logged-in user has this permission are displayed in the list of process work boards in the main window (Item list). The user can view Items registered in any process work boards displayed in the list.

If view permissions are set for individual Items, you must be a view permission owner for the Items in question. The following users can view Items even if they are not view permission owners:

  • Process work board administrators

  • Users who belong to the process work board administrator role

  • Users who belong to the work management role

Delete Items#2

Permission to delete any Items that are registered on the process work board

Escalate Items#2

Permission to escalate Items to the process work board from another process work board

Acknowledge Items#2

Permission to acknowledge any Items that are registered on the process work board

Close Items#2

Permission to close any Items that are registered on the process work board

#1

The status names indicated here are default status names. These status names can be changed by customization. For details about status customization, see 3.15 Status management.

#2

If the option to set view permissions for individual Items is enabled for the process work board, a user with these view permissions must also be set as a Item view permissions owner in the process work board.