1.2.3 Passing an Item to another process according to its content

When an Item has characteristics that make it more suited to be handled by another process, you can pass responsibility for the Item to that process. With functions such as automatic email notification, JP1/Service Support allows Items to be smoothly passed to the appropriate team.

The following figure shows an example of passing responsibility for an Item.

Figure 1‒7: Passing responsibility for an Item

You can delegate Items elsewhere by selecting the relevant Items from the list of registered Items and registering them with another process. At this time, an email can be automatically sent to the person responsible for the process.

In JP1/Service Support, this is called escalation. Escalated Items retain the Item information that is likely to be useful for the receiving entity. The Item is now categorized as a related Item, allowing the user to view the status of the Item at its destination.

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