6.5.1 Upgrading JP1/Service Support
This subsection describes how to upgrade JP1/Service Support. Note that you can upgrade JP1/Service Support even if Support Starter Edition and JP1/Service Support (Standard) are of different versions. Before beginning the upgrade process, create a backup of the Item management database that you can use to recover the database if something goes wrong. For details, see 6.2.3 Backing up the environment.
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Insert the distribution media into the drive, and install JP1/Service Support.
Install the product by following the prompts of the installer, which starts automatically.
The same installation folder as the previous installation will be used.
The user information and the program name displayed in the Start menu are also inherited from the previous installation.
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If requested, restart the operating system.
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Execute the jsssetup.bat command.
From the Start menu, select Programs, JP1_Service Support, and then JP1_SS Command Prompt. From the command prompt, execute the jsssetup.bat command to set up JP1/Service Support.
To ensure that the contents of the Item management database are carried over to the new product, specify the option below.
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If the versions are different (the process involves a version upgrade)
Specify the -vup option only.
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If the products are the same version
Specify the -r option only.
If the versions are different, the drive storing the Item management database must have the free space shown in the following table. The amount required depends on the size of the Item management database:
Table 6‒10: When upgrading from JP1/Service Support 09-00 or 09-50 Size of Item management database
Required free space
S
0.3 gigabytes
M
1.3 gigabytes
L
2.5 gigabytes
LL
4.7 gigabytes
XL
Not applicable because the XL size is not available in JP1/Service Support 09-00 or 09-50
Table 6‒11: When upgrading from JP1/Service Support 10-00 or 10-10 Size of Item management database
Required free space
S
0.2 gigabytes
M
1.2 gigabytes
L
2.4 gigabytes
LL
4.2 gigabytes
XL
Not applicable because the XL size is not available in JP1/Service Support 10-00 or 10-10
Table 6‒12: When upgrading from JP1/Service Support 10-50 or 11-00 Size of Item management database
Required free space#
S
0.1 gigabytes
M
0.4 gigabytes
L
1.1 gigabytes
LL
1.9 gigabytes
XL
1.9 gigabytes
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When upgrading from JP1/Service Support 10-50-03 or later other than JP1/Service Support Advanced Edition or JP1/Service Support 11-00-02 or later, the drive storing the Item management database does not need to have free space.
When you set up JP1/Service Support after a version upgrade installation, the system creates temporary files. Make sure that approximately 400 MB of additional free space is available on the disk where the installation folder of JP1/Service Support (Standard) is located. Because different products have different memory requirements, see the Release Notes for details on the memory requirements for your situation.
Specify other arguments as described below according to your operation requirements. For details on the jsssetup.bat command, see jsssetup.bat (sets up JP1/Service Support) in Chapter 12. Commands.
- Allowing Items to be registered by email
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If you want to register Items by email, specify the -t option to create the master system and temporary receipt process work board. Note that you can create a master system and a temporary receipt process work board at any time (not only during setup) by using the jsscreatesysandpwb command. For details on the jsscreatesysandpwb command, see jsscreatesysandpwb (creates the master system and the temporary receipt process work board) in Chapter 12. Commands.
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Execute the jsschauthorityserver command.
If you use an LDAP server as the authentication server, or you use the authentication function of JP1/Base, execute the jsschauthorityserver command to switch the authentication server. You can skip this step if you do not use an LDAP server or the authentication function of JP1/Base.
For details about the jsschauthorityserver command, see jsschauthorityserver (switches the authentication method) in Chapter 12. Commands.
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Execute the jssdbbackup.bat command.
Back up the new environment by executing the jssdbbackup.bat command with the -maint option specified.
For details on the jssdbbackup.bat command, see jssdbbackup.bat (backs up databases) in Chapter 12. Commands.
For how to change the size of the Item management database to XL, see 11.2.4 Expanding the size of the Item management database.
If you have configured the system to display an HTML manual when you click the Help button, you need to overwrite the existing manual with the new version. For details on how to do so, see 6.8 Procedure for incorporating a manual.