4.11 Linkage with a non-JP1 operation management product
JP1/Service Support can link with a non-JP1 operation management product. This linkage makes it possible to:
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Register information managed in the linked product in JP1/Service Support as Items.
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View information managed in the linked product from JP1/Service Support.
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Edit Items managed in JP1/Service Support from web applications.
The following figure shows an overview of linkage with a non-JP1 operation management product.
In the above example, information managed in an operation management product is automatically registered as Items in JP1/Service Support. Also, an operation management product and a knowledge management product are launched from JP1/Service Support to view information managed in those products.