7.1 Preparing to collect information when a problem occurs
JP1/Service Support provides a data collection tool (jss_log.bat command) to collect data in a batch when a problem occurs. The data collection tool can collect system information about the OS and the setting information of JP1/Service Support. The data collection tool, however, cannot collect user dumps. Therefore, if a problem occurs, you need to not only collect data with the data collection tool but also collect user dumps.
This section describes how to set the system to output user dumps. For details about the data collection tool, see jss_log.bat (collects data) in Chapter 12 Commands.
- Organization of this section