3.6 Item editing
After an Item is registered in JP1/Service Support, users can add information (such as investigation results) or change the status of the Item according to the progress of handling the Item. These operations are called editing. Users can also recall and send back Items as needed.
If the option to set view permissions for individual Items is enabled for a process work board, a user can only edit the Items for which he or she is a view permissions owner. For details on setting view permissions for individual Items, see 3.11 Item access control.
When using an Item storage database, you cannot edit the Items stored in the database.
You can edit an Item by using the Edit item window or the jssitemedit command. The following subsections describe individual editing methods, recalling Items, and sending back Items.
- Organization of this section