1.5.1 Checking Item statuses from two viewpoints

You can view the status of the Items processed by JP1/Service Support from two viewpoints, the system perspective and the process perspective. The system perspective is appropriate when you want to view the status of Items across every system managed by JP1/Service Support, and the process perspective is most relevant to users who wish to view the status of processes in a specific system in greater detail than the system perspective provides. The user can choose the appropriate viewpoint for the situation.

Figure 1‒21: Checking Item statuses

When you click the Item count for the element you want to check, the relevant Items appear in the list at the bottom of the window. You can click an Item in the list to display detailed information about the Item in the View Item window.

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