3.12.1 When an email is to be sent

The following table describes when JP1/Service Support can send a notification email.

Table 3‒46: When a notification email can be sent
Information to be sent	Description	Recipient^#1
Item Created	An email is sent when: An Item is created from the New item window. An Item is created by using the `jssitementry` command. An Item is created by using the `jssitementrybymail` command.	Person in charge of the Item
Item Escalated	An email is sent when an Item is escalated to the process work board.	Person in charge of the Item
Person in Charge Changed	An email is sent when: The person in charge of an Item is changed from the Edit item window. The person in charge of an Item is changed by using the `jssitemedit` command. An Item is recalled, and the person in charge of the Item is changed.	New person in charge of the Item
Near Deadline (Pre-deadline email notification)	An email is sent if the deadline of an Item is near (within the predefined number of days) when the `jssinformperiod` command is executed.^#2 For details, see 3.12.4 Pre-deadline email notification.	Person in charge of the Item and process work board manager
Unprocessed Item	An email is sent if there are Items that are assumed to have been left unprocessed for a long time when the `jssinformleave` command is executed.^#2	Person in charge of the Item and process work board manager
Item Closed	An email is sent when an Item that belongs to a process work board is closed. The email is sent at the following times: When an Item is closed by an operation in the Edit item window When Items are closed by a batch operation on Items^#3 When the status of an Item is returned to `Close` by recalling the Item When the status of an Item is returned to `Close` by sending back the Item When the status of an Item is returned to `Close` by the `jssitemedit` command	Person who created the Item
User/Role Deleted	An email is sent when a user or role is deleted.	Process work board manager
Notification of Item recalling	An email is sent when an Item is recalled.	Person in charge of the Item before it is recalled
Notification of Item sending-back	An email is sent when an Item is sent back.	Person in charge of the Item after it is set back

#1

To send an email to multiple users, you can assign a role to the users (email targets) and send the email to the users who belong to the role.

#2

If you want this notification email to be sent on a regular basis, you can use the JP1/Service Support - Task Service to schedule execution of the command.

An email sent to a person in charge or process work board manager can contain event reports on multiple Items on a process work board basis. The maximum number of Items for which events can be reported by one email is specified by using the Email definition file. For details, see Email definition file (jp1imss_mail_setting.conf) in Chapter 13. Definition Files.

#3

When Items are closed in a batch operation, emails are not consolidated even if the system is configured to consolidate JP1 events.

When an email is sent is defined in advance by using the Email definition file or the New process work board window (or the Edit the process work board window).

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