3.12.1 When an email is to be sent
The following table describes when JP1/Service Support can send a notification email.
Information to be sent |
Description |
Recipient #1 |
---|---|---|
Item Created |
An email is sent when:
|
Person in charge of the Item |
Item Escalated |
An email is sent when an Item is escalated to the process work board. |
Person in charge of the Item |
Person in Charge Changed |
An email is sent when:
|
New person in charge of the Item |
Near Deadline (Pre-deadline email notification) |
An email is sent if the deadline of an Item is near (within the predefined number of days) when the jssinformperiod command is executed.#2 For details, see 3.12.4 Pre-deadline email notification. |
Person in charge of the Item and process work board manager |
Unprocessed Item |
An email is sent if there are Items that are assumed to have been left unprocessed for a long time when the jssinformleave command is executed.#2 |
Person in charge of the Item and process work board manager |
Item Closed |
An email is sent when an Item that belongs to a process work board is closed. The email is sent at the following times:
|
Person who created the Item |
User/Role Deleted |
An email is sent when a user or role is deleted. |
Process work board manager |
Notification of Item recalling |
An email is sent when an Item is recalled. |
Person in charge of the Item before it is recalled |
Notification of Item sending-back |
An email is sent when an Item is sent back. |
Person in charge of the Item after it is set back |
- #1
-
To send an email to multiple users, you can assign a role to the users (email targets) and send the email to the users who belong to the role.
- #2
-
If you want this notification email to be sent on a regular basis, you can use the JP1/Service Support - Task Service to schedule execution of the command.
An email sent to a person in charge or process work board manager can contain event reports on multiple Items on a process work board basis. The maximum number of Items for which events can be reported by one email is specified by using the Email definition file. For details, see Email definition file (jp1imss_mail_setting.conf) in Chapter 13. Definition Files.
- #3
-
When Items are closed in a batch operation, emails are not consolidated even if the system is configured to consolidate JP1 events.
When an email is sent is defined in advance by using the Email definition file or the New process work board window (or the Edit the process work board window).