Hitachi

JP1 Version 12 JP1/Service Support Configuration and Administration Guide


3.12.3 Item information that can be reported by email

The subject and body of a notification email include a variety of Item information. You can specify which information is included in the message by using the Email definition file.

The following figure shows an example of an email that is sent by JP1/Service Support.

Figure 3‒37: Example of email (sent when an Item was created)

[Figure]

Users can set subjects and text contents. Headers and footers are automatically generated by JP1/Service Support.

To send an email shown above, you set the Email definition file as follows:

Example of setting the Email definition file:

hptl_jp1_imss_mail_item_create_title =[Item Created: %ITEMID%] %TITLE%

hptl_jp1_imss_mail_item_create_text = --------\nAn Item was created in the process %PROCESS% in the system %SYSTEM%.\nItem ID: %ITEMID%\nTitle: %TITLE%\nPriority: %PRIORITY%\nStatus: %STATUS%\nPerson in charge: %CHARGE%\nDeadline: %PERIOD%\n\nYou cannot reply to this email.\nTo contact us, please send an email to the following address: \njp1-ss@hitachi.com

For details about how to set the Email definition file, see 9.14 Setting an environment by using definition files.

The Item information you can include in the email depends on the information the email is reporting. For details on the information sent in a notification email, see 3.12.1 When an email is to be sent.

For details on the Item information that can be included in the title and text of a notification email and how to specify what information the email contains, see Email definition file (jp1imss_mail_setting.conf) in Chapter 13. Definition Files.