Hitachi

JP1 Version 12 JP1/Service Support Configuration and Administration Guide


3.3.4 Displaying the work status of an Item

While you are creating or editing an Item, you can enter a comment in the Work status field of the Item form. A history of entered comments is displayed in the List of work status, which shows the progress of the work on the Item. This list is useful for the administrator when discussing or acknowledging the Item or for the person in charge when retracing the progress of the work on the Item.

The following figure shows the Work status display window.

Figure 3‒16: Work status display window

[Figure]

If you click the [Figure] button, all information other than Title displayed above the List of work status is hidden.

The comment entered in the Work status field is added to the List of work status each time the Item is updated. In this list, the newest comment is displayed at the top.

You cannot display the Work status display window for an Item that is waiting to be deleted.

If status names are customized, the names of the work statuses that were entered before customization will also be replaced by the new names.

Note that customized Item forms might have no Work status field. However, the Work status display window can be displayed for an Item whose form does not have the Work status field.

When using the Work status display window to check work progress, delete the existing content of the Work status field before entering your own information. This improves the readability of the work progress as a whole.

The following describes the operations that can be performed in the Work status display window:

Displaying the status of related Items:

You can display the Items that are associated with the Item that is displayed. To do this, from the Action menu, select Display status of related item to display the Status of related item window. You can also open this window by clicking the [Figure] icon.

Displaying an Item's history:

You can display the work history of the Item that is displayed. To do this, from the Action menu, select History display to open the History display window. You can also open this window by clicking the [Figure] icon.

Displaying the progress of an Item:

You can display the progress of the Item that is displayed. To do this, from the Action menu, select Show progress or click the Show progress icon ([Figure]) to open the Show progress window.

Displaying the details of an Item:

You can display the details of the Item that is displayed. To do this, from the Action menu, select View item to open the View Item window. You can also open this window by clicking the [Figure] icon.

Editing an Item:

You can edit the Item that is displayed. To do this, from the Action menu, select Edit item to open the Edit item window. You can also open this window by clicking the [Figure] icon. The Edit item command is unavailable if the displayed Item is a stored Item.

Displaying the print window:

You can display a print window for the work status of the Item you are viewing. To do this, select Display the Print Window from the Action menu. You can also open this window by clicking the Display the Print Item icon ([Figure]). Use your browser's print function to print the contents of the window.

Downloading attached files:

You can download attached files by clicking their names, which are displayed as anchor text in the List of work status.

Displaying the information linked to a clickable item:

In the List of work status, the names of users who edited the Item are indicated as anchor text. You can click such a user name to display detailed or related information about the user.