3.3.5 Displaying related Items

If you escalate an Item from a process to another process, the Item at the source process and the Item at the destination process are associated. You can check for related Items in the list of Items in the main window (Item list).

You can also check the latest status of related Items by using the Status of related item window. This window lists all related Items.

The following figure shows the Status of related item window.

Figure 3‒17: Status of related item window

The following table describes the elements of the list in the Status of related item window.

Table 3‒15: Elements of the list in the Status of related item window

Element	Description
System	The name of the target system in which the Item is registered.
Process	The name of the process for which the Item is registered. A process display name is shown.
Item ID	The ID that uniquely identifies an Item within the JP1/Service Support platform. This ID is a combination of the process work board ID and the process work board serial number. This ID is automatically assigned.
Status	The current status of an Item. For the types of status, see 3.6.1(2) Changing the status.
Escalation source item ID	The ID of an escalated Item at the escalation source.
Escalation destination item ID	The ID of an escalated Item at the escalation destination.
Inter-process ID	The ID that identifies a relation between the source and destination Items associated by escalation. This ID is a combination of the related Item serial number# and the escalation level number that is incremented each time the Item is escalated. The related Item serial number identifies the Items that have been associated by escalation. The escalation level number of an Item indicates how many times the Item was escalated. This ID is automatically assigned.

Figure 3‒18: Configuration of an inter-process ID

Note that you might not be able to view detailed information about all Items that are displayed as related Items in the Status of related item window. You must belong to the process work board management role to view the detailed information about the following Items:

• Items that were deleted by using the main window (Item list)

• Items waiting to be deleted because the target systems in which the Items were registered have been deleted

• Items waiting to be deleted because the process work boards in which the Items were registered have been deleted

• Items waiting to be deleted because the jssitemdeletion command was executed

Note:

• If you use the jssdelrec command to delete an Item from the Item management database, the Item will no longer be displayed in the Status of related item window. Because information about the relations with other Items is also deleted, Items might be displayed with incorrect relationships.

• If you use the jssstoreitemdel command to delete stored Items when you are using an Item storage database, the stored Items will no longer be displayed in the Status of related item window. Because information about relationships with other Items is also deleted, Items might be displayed with incorrect relationships.

The following describes the operations that can be performed in the Status of related item window:

Displaying the information linked to a clickable item:

Clickable items are displayed in the Item ID, Escalation source item ID, and Escalation destination item ID. You can click such an item to display its detailed or related information.

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