3.3.3 Displaying the progress of an Item

You can use the Show progress window to check how far the processing of an Item has progressed. The Show progress window displays all the statuses used in process work boards in which Items are registered. It also displays progress-related information such as the date and time when each status starts and those when each status ends. You can determine whether to help the person in charge of an Item when processing of the Item has not progressed as planned.

The following figure shows the difference in the range of display between the history of an Item and the progress of an Item.

Figure 3‒14: Difference in the range of display between the history of Item and progress of Item

The following figure shows the Show progress window.

Figure 3‒15: Show progress window

The following table lists and describes the display elements of the Show progress window.

Table 3‒14: Display elements of the Show progress window

Element	Description
Basic information for an Item	System	Name of the target system in which the Item is registered
	Process	Name of the process in which the Item is registered. A process display name is displayed.
	Title	Title of the Item
	Current status	Current status of the Item
	Registration date and time	Date and time when the Item was registered
	Deadline	Deadline set for the Item
List of status-transition states	Current status	is displayed for the current status.
	Status	Name of the status used in the process work board
	Person in charge	The content of display depends on whether the Item has already transitioned to the relevant status. When the Item has not transitioned yet: User name or role name set for the initial person in charge of the relevant status When the Item has already transitioned: User name or role name set for the person in charge of the Item Clicking the name displayed for Person in charge opens the User details window or Role details window.
	Updated by	Name of the last user who edited the Item in the relevant status. Clicking the name displayed for Updated by opens the User details window.
	Time started	The date and time when the Item in the relevant status was edited first. If, however, the status is Close, Time started indicates the date and time when the Item transitioned to the Close status. No value is displayed for Time started if the Item has not transitioned to the relevant status or the Item has not been edited since the transition to the relevant status.
	Time finished	The data and time when the Item transitioned from the relevant status to the next status. If, however, the status is Close, Time finished indicates the date and time when the Item transitioned to the Close status. No value is displayed for Time finished if the Item has not transitioned to the relevant status or the Item has not been edited since the transition to the relevant status.

Note that the contents displayed depends on the operation performed for the Item.

When the Item is escalated:

When the Item is escalated, Updated by indicates the name of the user who escalated the Item. Time started indicates the date and time when the Item was escalated. If, however, the Item had been edited in the relevant status before the item was escalated, Time started shows the same data as that displayed before the escalation.

When the status is skipped:

Because the statuses to be used are specified for individual process work boards, unnecessary statuses could be set for specific Items.

When a status is skipped, the skipped status is dimmed on the display. The values in the list of status-transition states remain the same regardless of the skipping of the status.

Note:

• The Show progress window displays statuses in the same order of the statuses set and displayed in the Status management window. Therefore, you must specify the statuses to be displayed in the Show progress window and the order to display the statuses. For details about statuses, see 3.15 Status management.

• To open the Show progress window, you must have view permissions for Items.

The following describes the operations you can perform in the Show progress window:

Displaying an Item's history:

You can display the work history of the Item that is displayed. To do this, from the Action menu, select History display to open the History display window.

Displaying the details of an Item:

You can display the details of the Item that is displayed. To do this, from the Action menu, select View item to open the View Item window.

Refreshing:

You can update the progress of the Item that is displayed to the latest data. Clicking the Refresh button or Refresh icon () refreshes the display content of the Show progress window.

Displaying the information linked to a clickable item:

Clicking the anchor for Person in charge or Updated by displays the detailed information corresponding to the clicked element..

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