Preface

This manual describes the functions of JP1/Service Support. This manual also describes how to set up a JP1/Service Support system and how to operate JP1/Service Support.

The following products are referred to collectively as JP1/Service Support in this manual.

JP1/Service Support^#
JP1/Service Support Starter Edition

#

Referred to as JP1/Service Support (Standard) in this manual.

Change of the product name and integration

The product name was changed as follows in JP1/Service Support 11-00.

Old name: JP1/Integrated Management - Service Support

New name: JP1/Service Support

JP1/Integrated Management - Service Support Advanced Edition was integrated into JP1/Service Support.

Organization of this preface

Intended readers
Organization of this manual
Manual suite
Conventions: Fonts and symbols
Conventions: Diagrams
Conventions: Installation Folders
Conventions: Meaning of "Administrator permissions" in this manual
Conventions: Meaning of "default" in this manual
Entering two-byte characters in the user interface
Linkage with JP1 products

■ Intended readers

This manual is intended for readers who satisfy the both of the following conditions:

System administrators who build an environment for operating JP1/Service Support, and who define processes of service support that JP1/Service Support can provide for the IT service management
Users having a basic knowledge of Windows Server 2016, Windows Server 2012 R2, or Windows Server 2012

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■ Organization of this manual

This manual is organized into the following parts:

PART 1: Overview: This part provides an overview of JP1/Service Support. This part also describes the Item resolution sequence and the JP1/Service Support system configuration.
PART 2: Functionality: This part describes the JP1/Service Support functions. This part also describes the functions that can be used when JP1/Service Support is linked with other products.
PART 3: Designing JP1/Service Support: This part describes the policies for designing a JP1/Service Support system so that the system can operate according to the service support requirements.
PART 4: Configuring JP1/Service Support: This part describes how to install and set up JP1/Service Support, and how to build a JP1/Service Support environment.
PART 5: Maintenance: This part describes how to maintain JP1/Service Support.
PART 6: Reference: This part describes the commands and definition files that can be used with JP1/Service Support. This part also describes the messages output by JP1/Service Support.
PART 7: Troubleshooting: This part describes actions to be taken if problems occur in JP1/Service Support.

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■ Manual suite

The JP1/Service Support manual set contains the following manuals, including this one. Read the manual appropriate for the purpose.

JP1 Version 12 IT Service Management: Getting Started (3021-3-D70(E)): This manual is recommended reading for first-time users of JP1/Service Support. It describes how to install and set up JP1/Service Support, and describes the operations of JP1/Service Support based on use cases.
JP1 Version 12 JP1/Service Support Configuration and Administration Guide (3021-3-D71(E)): This manual is recommended reading for system administrators who manage and maintain JP1/Service Support. It provides an overview of JP1/Service Support, and describes its functionality, installation and setup, and how to use the product.
JP1 Version 12 JP1/Service Support Operator's Guide (3021-3-D72(E)): This manual is recommended reading for users who will be using the graphical interface JP1/Service Support to perform operations. It describes the operations you can perform from the windows and dialog boxes of JP1/Service Support.

The on-screen operations related to Items are described only in the JP1/Service Support Operator's Guide. On-screen operations that relate to building the JP1/Service Support environment are described in the JP1Service Support Configuration and Administration Guide and the JP1/Service Support Operator's Guide.

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■ Conventions: Fonts and symbols

The following table explains the text formatting conventions used in this manual:

Text formatting	Convention
Bold	Bold characters indicate text in a window, other than the window title. Such text includes menus, menu options, buttons, radio box options, or explanatory labels. For example: From the File menu, choose Open. Click the Cancel button. In the Enter name entry box, type your name.
Italic	Italic characters indicate a placeholder for some actual text to be provided by the user or system. For example: Write the command as follows: `copy` `source-file` `target-file` The following message appears: `A file was not found. (file =` `file-name)` Italic characters are also used for emphasis. For example: Do not delete the configuration file.
`Monospace`	Monospace characters indicate text that the user enters without change, or text (such as messages) output by the system. For example: At the prompt, enter `dir`. Use the `send` command to send mail. The following message is displayed: `The password is incorrect.`

Text formatting

Convention

Bold

Bold characters indicate text in a window, other than the window title. Such text includes menus, menu options, buttons, radio box options, or explanatory labels. For example:

From the File menu, choose Open.
Click the Cancel button.
In the Enter name entry box, type your name.

Italic

Italic characters indicate a placeholder for some actual text to be provided by the user or system. For example:

Write the command as follows:

copy source-file target-file
The following message appears:

A file was not found. (file = file-name)

Italic characters are also used for emphasis. For example:

Do not delete the configuration file.

Monospace

Monospace characters indicate text that the user enters without change, or text (such as messages) output by the system. For example:

At the prompt, enter dir.
Use the send command to send mail.
The following message is displayed:

The password is incorrect.

The following table explains the symbols used in this manual:

Symbol	Convention
`\|`	In syntax explanations, a vertical bar separates multiple items, and has the meaning of OR. For example: `A\|B\|C` means A, or B, or C.
`{ }`	In syntax explanations, curly brackets indicate that only one of the enclosed items is to be selected. For example: `{A\|B\|C}` means only one of A, or B, or C.
`[ ]`	In syntax explanations, square brackets indicate that the enclosed item or items are optional. For example: `[A]` means that you can specify `A` or nothing. `[B\|C]` means that you can specify `B`, or `C`, or nothing.
`...`	In coding, an ellipsis (...) indicates that one or more lines of coding have been omitted. In syntax explanations, an ellipsis indicates that the immediately preceding item can be repeated as many times as necessary. For example: `A,` `B,` `B,` `...` means that, after you specify `A,` `B,` you can specify `B` as many times as necessary.
`perm`	In syntax explanations, underlined characters indicate the value that the system will use if none of the values enclosed in square brackets is specified. For example: `[A\|B]` means that if neither `A` nor `B` is specified, the system assumes that `A` is specified.

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■ Conventions: Diagrams

This manual uses the following conventions in diagrams:

[Figure]

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■ Conventions: Installation Folders

In this manual, the paths of files whose location can be specified by the user are written in italics. The file names that can be freely specified by users are also written in italics.

The following table lists and describes the paths used in this manual.

Installation folder	Convention
`JP1/SS-path`	The folder where JP1/Service Support is installed. The default installation folder^# is either `system-drive:\Program Files` `(x86)\Hitachi\JP1SS`
`IM-M-path`	The folder where JP1/IM - Manager is installed
`JP1/UCMDB-path`	The folder where JP1/UCMDB is installed
`system-drive`	The drive on which the operating system is installed
`system-root-folder`	The folder that contains the OS system files
`user-specified-folder`	A folder that can be freely specified by users
`shared-folder`	A folder for containing shared files on a shared disk in a cluster environment

#: The folder where JP1/Service Support is installed by default.

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■ Conventions: Meaning of "Administrator permissions" in this manual

In this manual, Administrator permissions refers to Administrator permissions for the local PC. The local user, domain user, or user of the Active Directory environment can perform tasks requiring Administrator permissions if granted Administrator permissions for the local PC.

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■ Conventions: Meaning of "default" in this manual

The term default in this manual describes the initial state of JP1/Service Support after a new installation. In this state, command arguments and the keys in definition files might be assigned an initial value. This value is called a default value. The term default value of a key specified in a definition file does not mean this initial state.

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■ Entering two-byte characters in the user interface

Characters entered in JP1/Service Support are converted to UTF-8 encoding. This means that two-byte characters are converted to three or four bytes. Take this into consideration when entering two-byte characters.

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■ Linkage with JP1 products

Linkage with the following JP1 products is possible only in a Japanese environment:

JP1/TELstaff
JP1/UCMDB

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