Preface
This manual describes the functions of JP1/Service Support. This manual also describes how to set up a JP1/Service Support system and how to operate JP1/Service Support.
The following products are referred to collectively as JP1/Service Support in this manual.
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JP1/Service Support#
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JP1/Service Support Starter Edition
- #
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Referred to as JP1/Service Support (Standard) in this manual.
- Change of the product name and integration
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The product name was changed as follows in JP1/Service Support 11-00.
Old name: JP1/Integrated Management - Service Support
New name: JP1/Service Support
JP1/Integrated Management - Service Support Advanced Edition was integrated into JP1/Service Support.
- Organization of this preface
■ Intended readers
This manual is intended for readers who satisfy the both of the following conditions:
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System administrators who build an environment for operating JP1/Service Support, and who define processes of service support that JP1/Service Support can provide for the IT service management
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Users having a basic knowledge of Windows Server 2016, Windows Server 2012 R2, or Windows Server 2012
■ Organization of this manual
This manual is organized into the following parts:
- PART 1: Overview
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This part provides an overview of JP1/Service Support. This part also describes the Item resolution sequence and the JP1/Service Support system configuration.
- PART 2: Functionality
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This part describes the JP1/Service Support functions. This part also describes the functions that can be used when JP1/Service Support is linked with other products.
- PART 3: Designing JP1/Service Support
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This part describes the policies for designing a JP1/Service Support system so that the system can operate according to the service support requirements.
- PART 4: Configuring JP1/Service Support
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This part describes how to install and set up JP1/Service Support, and how to build a JP1/Service Support environment.
- PART 5: Maintenance
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This part describes how to maintain JP1/Service Support.
- PART 6: Reference
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This part describes the commands and definition files that can be used with JP1/Service Support. This part also describes the messages output by JP1/Service Support.
- PART 7: Troubleshooting
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This part describes actions to be taken if problems occur in JP1/Service Support.
■ Manual suite
The JP1/Service Support manual set contains the following manuals, including this one. Read the manual appropriate for the purpose.
- JP1 Version 12 IT Service Management: Getting Started (3021-3-D70(E))
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This manual is recommended reading for first-time users of JP1/Service Support. It describes how to install and set up JP1/Service Support, and describes the operations of JP1/Service Support based on use cases.
- JP1 Version 12 JP1/Service Support Configuration and Administration Guide (3021-3-D71(E))
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This manual is recommended reading for system administrators who manage and maintain JP1/Service Support. It provides an overview of JP1/Service Support, and describes its functionality, installation and setup, and how to use the product.
- JP1 Version 12 JP1/Service Support Operator's Guide (3021-3-D72(E))
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This manual is recommended reading for users who will be using the graphical interface JP1/Service Support to perform operations. It describes the operations you can perform from the windows and dialog boxes of JP1/Service Support.
The on-screen operations related to Items are described only in the JP1/Service Support Operator's Guide. On-screen operations that relate to building the JP1/Service Support environment are described in the JP1Service Support Configuration and Administration Guide and the JP1/Service Support Operator's Guide.
■ Conventions: Fonts and symbols
The following table explains the text formatting conventions used in this manual:
Text formatting |
Convention |
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Bold |
Bold characters indicate text in a window, other than the window title. Such text includes menus, menu options, buttons, radio box options, or explanatory labels. For example:
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Italic |
Italic characters indicate a placeholder for some actual text to be provided by the user or system. For example:
Italic characters are also used for emphasis. For example:
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Monospace |
Monospace characters indicate text that the user enters without change, or text (such as messages) output by the system. For example:
|
The following table explains the symbols used in this manual:
Symbol |
Convention |
---|---|
| |
In syntax explanations, a vertical bar separates multiple items, and has the meaning of OR. For example: A|B|C means A, or B, or C. |
{ } |
In syntax explanations, curly brackets indicate that only one of the enclosed items is to be selected. For example: {A|B|C} means only one of A, or B, or C. |
[ ] |
In syntax explanations, square brackets indicate that the enclosed item or items are optional. For example: [A] means that you can specify A or nothing. [B|C] means that you can specify B, or C, or nothing. |
... |
In coding, an ellipsis (...) indicates that one or more lines of coding have been omitted. In syntax explanations, an ellipsis indicates that the immediately preceding item can be repeated as many times as necessary. For example: A, B, B, ... means that, after you specify A, B, you can specify B as many times as necessary. |
perm |
In syntax explanations, underlined characters indicate the value that the system will use if none of the values enclosed in square brackets is specified. For example: [A|B] means that if neither A nor B is specified, the system assumes that A is specified. |
■ Conventions: Installation Folders
In this manual, the paths of files whose location can be specified by the user are written in italics. The file names that can be freely specified by users are also written in italics.
The following table lists and describes the paths used in this manual.
Installation folder |
Convention |
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JP1/SS-path |
The folder where JP1/Service Support is installed. The default installation folder# is either system-drive:\Program Files (x86)\Hitachi\JP1SS |
IM-M-path |
The folder where JP1/IM - Manager is installed |
JP1/UCMDB-path |
The folder where JP1/UCMDB is installed |
system-drive |
The drive on which the operating system is installed |
system-root-folder |
The folder that contains the OS system files |
user-specified-folder |
A folder that can be freely specified by users |
shared-folder |
A folder for containing shared files on a shared disk in a cluster environment |
■ Conventions: Meaning of "Administrator permissions" in this manual
In this manual, Administrator permissions refers to Administrator permissions for the local PC. The local user, domain user, or user of the Active Directory environment can perform tasks requiring Administrator permissions if granted Administrator permissions for the local PC.
■ Conventions: Meaning of "default" in this manual
The term default in this manual describes the initial state of JP1/Service Support after a new installation. In this state, command arguments and the keys in definition files might be assigned an initial value. This value is called a default value. The term default value of a key specified in a definition file does not mean this initial state.
■ Entering two-byte characters in the user interface
Characters entered in JP1/Service Support are converted to UTF-8 encoding. This means that two-byte characters are converted to three or four bytes. Take this into consideration when entering two-byte characters.
■ Linkage with JP1 products
Linkage with the following JP1 products is possible only in a Japanese environment:
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JP1/TELstaff
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JP1/UCMDB