5.2.2 Designing the target system and the process work boards

Use the window of JP1/Service Support to define a system to be managed and set appropriate processes under that system.

Taking 5.2 Deciding the target system and processes and establishing the structure as an example, the setting results in the tree structure displayed in the List of process work boards in the main window (Item list) are as follows.

[Process work board]
  |-system-name#
      |- Incident management#
      |- Problem management#
      |- Change management#
      |- Release management#
 
#: You can specify any names as system-name and process names (process display names).

Notes:

• To create a target system and process work boards or edit process display names, you must have the process work board management role permission.

• Use ID and names for target systems that are easy for users to manage.

  System ID: No more than 64 half-width alphanumeric characters

  System name: No more than 128 half-width alphanumeric characters or no more than 40 full-width characters except control characters (0x00 to 0x1F, and 0x7F)

• The process work board ID forms part of the Item ID. Therefore, you must use names that are easy for the user to manage.

  Process work board ID: No more than 64 half-width alphanumeric characters

• The maximum number of target systems, including those in the Waiting to be deleted state, is 200. You can create no more than 4 process work boards under a target system. Design them so as not to exceed the upper limit.

• You cannot place processes with duplicate names under a target system.

  For example, if you wanted to divide the incident management process into primary support and secondary support for management purposes, you could define two corresponding target systems in JP1/Service Support as shown below.

[Process work board]
  |- Selling system
  |  |- Incident management
  |  |- Problem management
  |  |- Change management
  |  |- Release management
  |- Selling system (for the secondary support)
     |- Incident management

• Use process display names that are easy for users to manage.

  Process display name: An alphanumeric string of no more than 128 single-byte characters or a string of no more than about 40 double-byte characters, excluding control characters (0x00 to 0x1F and 0x7F)

  Note that, if a process display name exceeds the number of characters specified in the hptl_jp1_imss_process_name_display_characters key in the system property file, the corresponding process name might be shortened when it is displayed in JP1/Service Support windows. For details, see System property file (hptl_jp1_imss_main_setting.properties) in Chapter 13. Definition Files.

• You can also register multiple customized Item forms, and use them for individual process work boards. Consider whether to customize Item forms and use them for individual process work boards. For details about customizing Item forms, see 9.9 Customizing Item forms.

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