9.8.3 Held Item notification (jssinformleave)
If an Item has not been processed for a certain amount of time, the Item is determined as a held Item. You can use email to notify the people in charge of the Item and the manager of the process work board to which the Item belongs, that the Item is being held. To do so, you need to regularly execute the jssinformleave command by using the JP1/Service Support - Task Service service.
To regularly execute the jssinformleave command by using the JP1/Service Support - Task Service service:
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Edit the Definition file for the task practice service (jp1imss_service_setting.conf) so that the jssinformleave command will be executed, and specify the interval of command execution (in minutes), monitoring start time, and monitoring end time (hh:mm).
While the jssinformleave command is executing, a load is placed on the system. Therefore, be careful about the execution interval. The execution interval is 60 minutes by default.
For details about the Definition file for the task practice service, see Definition file for the task practice service (jp1imss_service_setting.conf) in Chapter 13. Definition Files.
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From the Start screen, select Administrative Tools and then Services, or select All apps and then Services.
The Services dialog box appears.
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Right click JP1/Service Support - Task Service service, and from the pop-up menu, select Start.
The service starts, and the jssinformleave command will be executed at the specified intervals.
If you want to execute the command for notifying held Items, you need to specify the conditions for determining Items to be held Items in the Held Item definition file (jp1informleave_setting.conf). For details, see Held Item definition file (jp1informleave_setting.conf) in Chapter 13. Definition Files.
To specify information, such as the destination and format of emails for held Item notification, use the Email definition file (jp1imss_mail_setting.conf). For details, see Email definition file (jp1imss_mail_setting.conf) in Chapter 13. Definition Files.