3.5.5 Escalating an Item

An Item that cannot be handled by the current process can be escalated to another process. It is also possible to escalate an Item to a process in another target system. The escalation-destination process can be specified by using the Specify an escalation destination window. Note that you cannot escalate an Item that is being edited by another user. The following figure shows the Specify an escalation destination window

Figure 3‒25: "Specify an escalation destination" window

When you specify an escalation destination, the New item window for the destination process opens, displaying the values inherited from the source Item. Note that the displayed Item settings differ depending on the process. Therefore, only the values for the settings that exist in the Item forms of both the source and destination processes are inherited. Also note that there are settings whose values are not inherited from the source Item. The following table lists the values that are not inherited during escalation:

Table 3‒32: Settings whose values are not inherited from the escalation source
No.	Setting	Description
1	Target system	The target system name that is set on the process work board at the escalation destination is automatically set.
2	Process	The process name that is set on the process work board at the escalation destination is automatically set. A process display name is shown.
3	Item ID	A value is automatically set when the escalated Item is registered in JP1/Service Support.
4	Inter-process ID
5	Registrant	The name of the user who escalated the Item is automatically set.
6	Registration date and time	A value is automatically set when the escalated Item is registered in JP1/Service Support.
7	Update date and time
8	Status	A value is set by the user who escalates the Item.
9	Person in charge
10	Owner of view permissions for individual Items

If the data types of the source and destination settings are different, values are inherited as shown in the following table:

Table 3‒33: Inheritance of information between different data types
No.	Setting	Description
1	Added text items (`JIMSD_FORM_USERTEXT01` to `JIMSD_FORM_USERTEXT20`)	If the escalation-source data type is `textarea` and the escalation-destination data type is `text`, the value is inherited but all line breaks are deleted.
2	Added users (`JIMSD_FORM_USEREXTTYPE01` to `JIMSD_FORM_USEREXTTYPE05`)	If the escalation-source and escalation-destination data types (`user` or `userrole`) do not match, the value is not inherited.
3	Added links (`JIMSD_FORM_REFINFO01` to `JIMSD_FORM_REFINFO05`)	If the escalation-source and escalation-destination data types (`aim`, `url`, or `item`) do not match, the value is not inherited.

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