3.5.1 Creating an Item by using the "New item" window

Title

Free text (The maximum number of characters is 512 if all of them are half-width alphanumeric characters and about 170 if all of them are full-width characters.)

Y

Y

Y

Y

System

Auto input

Y

Y

Y

Y

Process

Auto input

Y

Y

Y

Y

Item ID

Auto input

Y

Y

Y

Y

Inter-process ID

Auto input

Y

Y

Y

Y

Severity

Selectable from the following:

Emergency, Alert, Critical, Error, Warning, Notice, Information, Debug

Y

Y

Y

Y

Reason for severity

Free text (The maximum number of characters is 512 if all of them are half-width alphanumeric characters and about 170 if all of them are full-width characters.)

Y

Y

Y

Y

Impact level

Selectable from the following:

Small, Middle, Large

Y

Y

Y

Y

Reason for impact level

Free text (The maximum number of characters is 512 if all of them are half-width alphanumeric characters and about 170 if all of them are full-width characters.)

Y

Y

Y

Y

Priority

Selectable from the following:

Standard, Urgent, Very urgent

Y

Y

Y

Y

Reason for priority

Free text (The maximum number of characters is 512 if all of them are half-width alphanumeric characters and about 170 if all of them are full-width characters.)

Y

Y

Y

Y

Item type

Selectable from the following:

Inquiry, Failure, Customer request

Y

Y

--

--

Problem domain

Selectable from the following:

Application, Middleware, OS, Hardware, Network, Process

Y

Y

--

--

Scale of change

Selectable from the following:

Small scale, Middle scale, Large scale

--

--

Y

--

Release type

Selectable from the following:

Package release, Full release, Delta release

--

--

--

Y

Status^#2

Selectable from the following:

For incident management^#1:

Received, Investigating, Support Requested, Discussing, Acknowledged, Close

For problem management^#1:

Received, Investigating, Discussing, Acknowledged, Support Requested, Close

For change management^#1:

Received, Planning, Discussing, Acknowledged, Support Requested, Reviewing, Close

For release management^#1:

Received, Planning, Discussing, Acknowledged, Support Requested, Close

Y

Y

Y

Y

Result

Selectable from the following:

For incident management^#1:

Completed, Canceled, Not confirmed

For problem management^#1:

Change completed, Known problem, Unknown cause

For change management and release management^#1:

Succeeded, Failed (planning error), Failed (human error), Failed (others)

Y

Y

Y

Y

Occurrence date and time^#3

Date and time

Y

Y

Y

Y

Solution category

Selectable from the following:

Knowledge, Document, User solution, Secondary support, Problem management, Third-party investigation

Y

Y

--

--

Registrant^#4

Auto input

Y

Y

Y

Y

Registration date and time

Auto input

Y

Y

Y

Y

Person in charge

User, role, or user belonging to a role

Y

Y

Y

Y

Deadline^#3

Date and time

Y

Y

Y

Y

Start date and time^#3

Date and time

Y

Y

Y

Y

End date and time^#3

Date and time

Y

Y

Y

Y

Customer name

Free text (The maximum number of characters is 1,024 if all of them are half-width alphanumeric characters and about 340 if all of them are full-width characters.)

Y

Y

Y

Y

Inquirer

Free text (The maximum number of characters is 255 if all of them are half-width alphanumeric characters and about 85 if all of them are full-width characters.)

Y

Y

Y

Y

Cost (planned)

Integer from 0 to 2,147,483,647

--

--

Y

Y

Cost (actual)

Integer from 0 to 2,147,483,647

--

--

Y

Y

Hardware information

Link to JP1/AIM, JP1/UCMDB, or JP1/ITDM2 - Asset Console

Y

Y

Y

Y

Problem component and version

Free text (The maximum number of characters is 1,024 if all of them are half-width alphanumeric characters and about 340 if all of them are full-width characters.)

--

--

Y

--

Related item(s)

Links to related items

Y

Y

Y

Y

Related information

Links to URLs

Y

Y

Y

Y

Overview

Free text (The maximum number of characters is 2,048 if all of them are half-width alphanumeric characters and about 680 if all of them are full-width characters.)

Y

Y

Y

Y

Workaround type

Selectable from the following:

None, Not operated, Operated in degraded mode, Restarted, File recovered, Change rolled back, Others

Y

Y

--

--

Workaround

Free text (The maximum number of characters is 4,096 if all of them are half-width alphanumeric characters and about 1,365 if all of them are full-width characters.)

Y

Y

--

--

Work status

Free text (The maximum number of characters is 4,096 if all of them are half-width alphanumeric characters and about 1,365 if all of them are full-width characters.)

Y

Y

Y

Y

Cause

Selectable from the following:

For incident management^#1 and problem management^#1:

New software error, Known software error, New hardware error, Known hardware error, Documentation error, Document missing, User error, Specifications, Third-party error, Process error

For change management^#1 and release management^#1:

Customer request, Function extension, Business requirement, Incident and problem fix, Process improvement

Y

Y

Y

Y

Fundamental cause

Free text (The maximum number of characters is 4,096 if all of them are half-width alphanumeric characters and about 1,365 if all of them are full-width characters.)

Y

Y

--

--

Solution

Free text (The maximum number of characters is 4,096 if all of them are half-width alphanumeric characters and about 1,365 if all of them are full-width characters.)

Y

Y

--

--

Schedule and main steps

Free text (The maximum number of characters is 4,096 if all of them are half-width alphanumeric characters and about 1,365 if all of them are full-width characters.)

--

--

Y

Y

Impact assessment for change

Free text (The maximum number of characters is 4,096 if all of them are half-width alphanumeric characters and about 1,365 if all of them are full-width characters.)

--

--

Y

--

Discussions result

Free text (The maximum number of characters is 2,048 if all of them are half-width alphanumeric characters and about 680 if all of them are full-width characters.)

Y

Y

Y

Y

Free memo column

Free text (The maximum number of characters is 4,096 if all of them are half-width alphanumeric characters and about 1,365 if all of them are full-width characters.)

Y

Y

Y

Y

Product name

Free text (The maximum number of characters is 1,024 if all of them are half-width alphanumeric characters and about 340 if all of them are full-width characters.)

Y

Y

--

--

Jobnet name

Free text (The maximum number of characters is 1,024 if all of them are half-width alphanumeric characters and about 340 if all of them are full-width characters.)

Y

Y

--

--

Job name

Free text (The maximum number of characters is 1,024 if all of them are half-width alphanumeric characters and about 340 if all of them are full-width characters.)

Y

Y

--

--

SNMP source

Free text (The maximum number of characters is 1,024 if all of them are half-width alphanumeric characters and about 340 if all of them are full-width characters.)

Y

Y

--

--

Monitored node name

Free text (The maximum number of characters is 255 if all of them are half-width alphanumeric characters and about 85 if all of them are full-width characters.)

Y

Y

--

--

Alarm name

Free text (The maximum number of characters is 255 if all of them are half-width alphanumeric characters and about 85 if all of them are full-width characters.)

Y

Y

--

--

Attached file(s)

Files (a maximum of five files, each of which is not larger than 5 MB)

Y

Y

Y

Y

Update date and time

Auto input

Y

Y

Y

Y