1.3.3 Improving incident registration and work efficiency
If a fault occurs, you register the incident as an Item, and work on the Item according to an operating procedure. By linking with JP1/IM - View (JP1/IM - Manager) and JP1/NP, you can streamline the work. Linking with JP1/NP also enables you to use single sign-on to display the relevant operating procedure window of JP1/NP.
The following figure shows an operation example.
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![[Figure]](GRAPHICS/ZU010810.GIF)
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To register an Item from a JP1/IM - View, call a JP1/Service Support window.
Note that you can also use an automated action of JP1/IM - Manager to register Items in JP1/Service Support.
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To reference the operating procedure for the Item from the JP1/Service Support window, call a JP1/NP window.
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To process the Item from the JP1/NP window, call a JP1/Service Support window.
You can select the window to call according to the type of work on the Item.
- To reference the Item:
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Call the main window (Item list), and then reference the Item in the Item preview area of the window.
- To escalate the Item:
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Call the main window (Item list), and then escalate the Item in the Item preview area of the window.
- To go to the next step:
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Call the Edit item window, and then enter the work details.
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If you change the status of the Item to Close, the automated action function of JP1/IM - Manager automatically changes the response status for the corresponding event displayed in JP1/IM - View to Processed.
A JP1 event is required to open the JP1/NP window corresponding to the Item. If no JP1 event has been issued for the Item, the JP1/NP window cannot be opened. Then, you must register the Item from a JP1/IM - View window or by an automated action of JP1/IM - Manager.
For details about the linkage with JP1/IM - View, see 4.2 Linkage with JP1/IM - View. For details about the linkage with JP1/IM - Manager, see 4.1 Linkage with JP1/IM - Manager. For details about the linkage with JP1/NP, see 4.5 Linkage with JP1/NP. When you use the user authentication functionality of JP1/Base, see 5.15 Considering the authentication method.