3.1 List of functions

The following table lists the functions of JP1/Service Support, and indicates which functions are available in each edition of the product.

Table 3‒1: List of JP1/Service Support functions
Function	Description	See
Item management	Allows the user to manage Items by using target systems and process work boards. The operations that can be performed are as follows: listing Items, displaying Item settings, creating Items, editing Items, deleting Items, and canceling deletion of Items. You can also configure JP1/Service Support to only display Items that were registered within a certain time period.	Section 3.2
Item display	Displays Item information, logging status, and other information. Information about Items associated by the escalation function can also be displayed.	Section 3.3
Item search	Allows the user to search for Items.	Section 3.4
Item creation	Allows the user to create Items and can escalate Items to other processes.	Section 3.5
Item editing	Allows the user to edit Items.	Section 3.6
Batch operations on Items	Allows the user to change the status of multiple Items to Acknowledged or Close in a batch.	Section 3.7
Item deletion	Allows the user to delete Items.	Section 3.8
Item storage	Allows the user to select past Items registered in the Item management database for storage in the Item storage database.	Section 3.9
Item printing	Allows the user to print Items.	Section 3.10
Item access control	Allows the user to specify access control settings for Items.	Section 3.11
Email notification	Sends an email to preset users upon occurrences of specific events, such as Item creation and status change.	Section 3.12
Exporting Item information to a CSV file	Exports a listing of Item information or historical data to a CSV file.	Section 3.13
Item form management	Allows the user to customize Item forms or delete unnecessary Item forms.	Section 3.14
Status management	Allows the user to customize Item statuses.	Section 3.15
Work status management	Allows the user to summarize Item information, and to check or output the results.	Section 3.16
User and role management	Allows the user to manage users and their roles. The operations that can be performed are as follows: displaying a listing of user information or role definition information, displaying detailed information, adding users and roles, editing users and roles, and deleting users and roles.	Section 3.17
Firewall environment support	Allows the user to set up an environment in which JP1/Service Support is protected by a firewall.	Section 3.18
JP1/Service Support services	JP1/Service Support consists of the following four services:^# JP1/Service Support Controls display of windows. JP1/Service Support - DB Server Manages the databases used by JP1/Service Support. JP1/Service Support - Task Service Executes commands at a specified interval. JP1/Service Support - Web Service Interfaces with the Item management console.	Section 3.19
Command-driven database operations	Works with the contents of the databases managed by JP1/Service Support using commands.	Section 3.20
Cluster system support	Sets up an environment in which JP1/Service Support is clustered.	Section 3.21
Linkage with other products	Links JP1/Service Support with other products so that Items can be registered automatically or hardware information can be viewed.	Chapter 4

#: In a cluster environment, JP1/Service Support - DB Cluster Service service is also required.

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