Notices

Summary of amendments

Preface

1. Overview

1.1 What is remote control?

1.2 The remote control facility

1.2.1 Operating the agent screen

1.2.2 Transferring files

1.2.3 Supervising the agent

1.2.4 Recording and playing back the agent screen display

1.2.5 Using chat

1.2.6 Issuing a connection request from an agent to a controller

2. Installation

2.1 Programs required for use of the remote control facility

2.1.1 Types of programs

2.1.2 Program list

2.1.3 Version compatibility

2.1.4 Notes on using the English version of JP1/Remote Control together with the Japanese version

2.1.5 Notes on installation

2.1.6 Overwrite installation

2.2 Estimation for hardware

2.2.1 CPU performance and hard disk requirements

2.2.2 Memory requirements

2.2.3 Notes on files that depend on the user environment

2.3 Installation and uninstallation methods

2.3.1 Installing JP1/Remote Control

2.3.2 Installing the remote control program from JP1/Software Distribution

2.3.3 Changing the installation contents

2.3.4 Uninstallation

3. Environment Setup

3.1 Remote control mode

3.1.1 Determining the remote control mode

3.1.2 Changing the remote control mode of the agent in the view mode

3.1.3 Remote control mode in the multi-connection environment

3.2 Automatic dialing connection

3.2.1 Preconditions

3.2.2 Setting up the automatic dialing connection

3.3 Setting up the operating environment of Remote Control Manager

3.3.1 Connection page

3.3.2 Optimize Transaction page

3.3.3 Control Mode page

3.3.4 Window page

3.3.5 Toolbar page

3.3.6 File Transfer page

3.3.7 Logging page

3.3.8 Clipboard page

3.3.9 Register Action Key page

3.3.10 Record page

3.3.11 Security page

3.3.12 Dial-up Settings page

3.3.13 Others page

3.4 Setting up the operating environment of Remote Control Agent

3.4.1 Start options

3.4.2 Connection options

3.4.3 Settings for permitted controllers

3.4.4 Authentication settings

3.4.5 Settings for logging

3.4.6 File transmission settings

3.4.7 Chat server settings

3.4.8 Memory settings (for Windows Me and Windows 98)

3.4.9 Password to change setup

3.4.10 Device file settings (for Windows NT 4.0)

4. Controller Operations

4.1 Starting and exiting Remote Control Manager

4.1.1 Starting Remote Control Manager

4.1.2 Connecting with an agent

4.1.3 Disconnecting an agent

4.1.4 Terminating Remote Control Manager

4.1.5 Operation environment which requires tuning while connecting with an agent

4.2 Performing remote control operations

4.2.1 Remote control of agents

4.2.2 Registering and executing action keys

4.2.3 Transferring clipboard data

4.2.4 Useful operations you should remember

4.3 Transferring files

4.3.1 File Transfer window

4.3.2 Opening and closing the File Transfer window

4.3.3 File transfer security

4.3.4 File transmission operations

4.3.5 Displaying the transmission status and canceling the process

4.3.6 Manipulating agent files

4.3.7 Confirming file information

4.3.8 Editing a file

4.3.9 Configuring the file transmission options

4.3.10 Notes on file transmission

4.4 Managing agents

4.4.1 Screen components of the Agent Manager window

4.4.2 Starting and exiting the Agent Manager window

4.4.3 Creating an agent list

4.4.4 Receiving connection requests from agents

4.4.5 Connecting to an agent

4.4.6 Setting connection options for each agent

4.4.7 Editing the agent list and connection history

4.4.8 Changing and viewing item attributes

4.4.9 Customizing operations in the Agent Manager window

4.5 Recording and playing back the agent screen display

4.5.1 Overview

4.5.2 Recording agent screen display

4.5.3 Playback

4.5.4 Converting to an AVI file

4.6 Aborting an application or process on an agent that is running on Windows Me or Windows 98

4.6.1 How to open and close the Remote Control Process Viewer window

4.6.2 Aborting an application running on an agent

4.6.3 Aborting a process running on an agent

4.6.4 Shutting down the Windows system on an agent

4.6.5 Configuring the Remote Control Process Viewer window

4.7 Notes on using remote control

4.7.1 Notes on connecting to an agent other than Windows Me or Windows 98

4.7.2 Items to be noted when connecting to a Windows Me or Windows 98 agent

5. Agent Operations

5.1 Starting and exiting Remote Control Agent

5.1.1 Starting Remote Control Agent

5.1.2 Showing the Status window

5.1.3 Exiting Remote Control Agent

5.2 Connection requests issued from controllers

5.2.1 Permitting or rejecting remote control

5.2.2 Checking the connection status

5.2.3 Changing the remote control mode

5.2.4 Disconnecting the controller

5.3 Connection requests issued to controllers

5.3.1 Connecting to the controller

5.3.2 Canceling a connection request

5.3.3 Notes on issuing connection requests

5.3.4 Error message issued when an error occurs during connection request issuance

6. Using Chat

6.1 Overview

6.1.1 What the chat function can do

6.1.2 Components of the Chat window

6.1.3 Opening and closing the Chat window

6.2 Setting an operating environment for the chat function

6.2.1 Chat server operating environment setup

6.2.2 Chat window operating environment setup

6.3 Starting and ending a chat session

6.3.1 Starting a chat session

6.3.2 Sending a chat message

6.3.3 Ending a chat session

6.4 Operations in the Chat window

6.4.1 Checking detailed user information

6.4.2 Saving and printing chat messages

6.4.3 Starting Remote Control Manager

6.5 Chat Server icon operations

6.5.1 Checking the users who are connected to the chat server

6.5.2 Disconnecting from one or more chat users

6.5.3 Setting properties

Appendixes

A. Menus

A.1 Remote Control window menu

A.2 File Transfer window menus

A.3 Agent Manager window menus

A.4 Remote Control Player window menus

A.5 Remote Control Process Viewer window menus

A.6 Status window menus (agent)

A.7 Chat window menus

B. Troubleshooting

B.1 Troubleshooting

B.2 Collecting resources when an error occurs

C. How to Use the Find Agent Facility

C.1 Setting the search range

C.2 The status of found agents

C.3 Customizing the search method

C.4 Notes on agent search

D. Notes on Using JP1/Remote Control in a Cluster System

E. Available NAT Function

F. Process Information

G. Port Numbers

G.1 Port numbers

G.2 Connection directions

H. Combinations of Display Board Chip Sets and Drivers

I. Connection with a Security PC

I.1 Operation of an agent when a security PC has connected to it

I.2 Notes on playing agent sound on a security PC

J. Setting Permissions for Access via the Network

J.1 Windows user permissions required for setting user rights

J.2 Procedure for setting user rights

K. Logging Format and Output Information

K.1 Remote control facility logs

K.2 File access logs

L. Version Changes

M. Glossary

Index

[Trademarks]

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