If an application or process hangs up on an agent that is under remote control, you can use the Remote Control Process Viewer window displayed on the agent to abort the application or process from a controller. You can also use the Remote Control Process Viewer window to shut down the Windows system running on an agent from a controller. You can perform these operations when the agent is running on Windows Me or Windows 98.

This section explains how to abort an application or process on an agent from a controller and how to shut down the Windows system running on an agent.

Organization of this section

4.6.1 How to open and close the Remote Control Process Viewer window

4.6.2 Aborting an application running on an agent

4.6.3 Aborting a process running on an agent

4.6.4 Shutting down the Windows system on an agent

4.6.5 Configuring the Remote Control Process Viewer window