You can use the screen saving facility to save files containing the screens of agents that are under remote control. The screen saving facility saves screens as still images. The controller can also record the progress (screen display) of operations performed on agents. You can play back this record.

Organization of this section

4.5.1 Overview

4.5.2 Recording agent screen display

4.5.3 Playback

4.5.4 Converting to an AVI file