Job Management Partner 1/Remote Control Description and Operator's Guide

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6.1 Overview

When a problem occurs on the agent, the controller operates the agent via Remote Control in order to solve the problem. In this situation, the use of the chat function can help the agent user identify the cause of the problem and reduce the time required to solve the problem.

Organization of this section
6.1.1 What the chat function can do
6.1.2 Components of the Chat window
6.1.3 Opening and closing the Chat window