You can track operations performed on an agent connected to the controller by recording the agent screen display in a file. You can easily play back this file by using Remote Control Player, which is a controller-provided facility. The saved file can also be converted to an AVI file, which can be played back in an environment where the controller is not available.

The following figure shows an example of a screen display played back by using Remote Control Player (the Remote Control Player window).

Figure 1-6 Remote Control Player

For further information on how to record and play back the agent screen display, see 4.5 Recording and playing back the agent screen display.