Preface

This manual is intended for the following persons:

• Remote Control or JP1/Software Distribution users who perform remote control operations on remote machines from a local machine via a network.
• Users who have a basic knowledge of Microsoft Windows operations

This manual is organized as follows:

1. Overview

Gives an overview of remote control operations, including remote control features and characteristics.

2. Installation

Describes the installation prerequisites as well as how to install/uninstall JP1/Software Distribution (the remote control component) and JP1/Remote Control.

3. Environment Setup

Describes the environment setup required for using the remote control facility.

4. Controller Operations

Describes how to operate the controller and provides items to be noted when remote control is in use.

5. Agent Operations

Describes how to operate the agent.

6. Using Chat

Describes the chat function, including an overview of the chat function and the method used when sending and receiving messages. The chat component needs to be installed before the chat function can be used.

A. Menus

Describes the operations of the window menus in JP1/Remote Control.

B. Troubleshooting

Describes how to resolve problems and how to obtain the logs.

C. How to Use the Find Agent Facility

Describes the detailed settings required for using the Find Agent facility.

D. Notes on Using JP1/Remote Control in a Cluster System

Describes information to be noted when using JP1/Remote Control on a cluster system.

E. Available NAT Function

Describes the NAT function available in JP1/Remote Control.

F. Process Information

Describes information that is required when JP1/Performance Management/SNMP System Observer monitors JP1/Remote Control processes.

G. Port Numbers

Describes port numbers that are used in JP1/Remote Control.

H. Combinations of Display Board Chip Sets and Drivers

Lists the combinations of display board chip sets and drivers for each OS compatible with the Agent.

I. Connection with a Security PC

Describes the operation of an agent to which a security PC has connected.

J. Setting Permissions for Access via the Network

Describes how to use Windows functions to set permissions for accessing Windows users and groups via a network.

K. Logging Format and Output Information

Describes the format of logs and the types of the output information.

L. Version Changes

Describes the changes of each version.

M. Glossary

Explains terms used in this manual.

This manual is part of a related set of manuals. The manuals in the set are listed below (with the manual numbers):

• Job Management Partner 1/Software Distribution Description and Planning Guide (3020-3-S79(E)), for Windows systems
• Job Management Partner 1/Software Distribution Setup Guide (3020-3-S80(E)), for Windows systems
• Job Management Partner 1/Software Distribution Administrator's Guide Volume 1 (3020-3-S81(E)), for Windows systems
• Job Management Partner 1/Software Distribution Administrator's Guide Volume 2 (3020-3-S82(E)), for Windows systems
• Job Management Partner 1/Performance Management/SNMP System Observer Description, Operator's Guide and Reference (3020-3-T11(E))

JP1/Remote Control provides the online help. The contents of the online help are the same as this manual. From the online help, you can search for items in the entire manual.

You can launch the online help from the Help menu of each window or the Help button of each dialog box in JP1/Remote Control. You can view the online help as long as Microsoft Internet Explorer 5.01 or later is installed.

This manual uses the following abbreviations for product names:

Abbreviation			Full name or meaning
InstallShield			InstallShield(R)
Itanium 2			Intel(R) Itanium(R) 2 processor
JP1/IM		JP1/IM - Manager	Job Management Partner 1/Integrated Management - Manager
		JP1/IM - View	Job Management Partner 1/Integrated Management - View
JP1/Software Distribution		JP1/Software Distribution Client	Job Management Partner 1/Software Distribution Client
		JP1/Software Distribution Manager	Job Management Partner 1/Software Distribution Manager
Microsoft Internet Explorer			Microsoft(R) Internet Explorer(R)
			Windows(R) Internet Explorer(R)
Pentium			Intel Pentium(R)
Windows	Windows 2000	Windows 2000 Advanced Server	Microsoft(R) Windows(R) 2000 Advanced Server Operating System
		Windows 2000 Datacenter Server	Microsoft(R) Windows(R) 2000 Datacenter Server Operating System
		Windows 2000 Professional	Microsoft(R) Windows(R) 2000 Professional Operating System
		Windows 2000 Server	Microsoft(R) Windows(R) 2000 Server Operating System
	Windows 7		Microsoft(R) Windows(R) 7 Enterprise
			Microsoft(R) Windows(R) 7 Professional
			Microsoft(R) Windows(R) 7 Ultimate
	Windows 8		Microsoft(R) Windows(R) 8
			Microsoft(R) Windows(R) 8 Enterprise
			Microsoft(R) Windows(R) 8 Pro
	Windows 98		Microsoft(R) Windows(R) 98 Operating System
	Windows Me		Microsoft(R) Windows(R) Millennium Edition Operating System
	Windows NT 4.0	Windows NT Server 4.0	Microsoft(R) Windows NT(R) Server Network Operating System Version 4.0
		Windows NT Server Enterprise Edition 4.0	Microsoft(R) Windows NT(R) Server Enterprise Edition Version 4.0
		Windows NT Workstation 4.0	Microsoft(R) Windows NT(R) Workstation Operating System Version 4.0
	Windows Server 2003	Windows Server 2003	Microsoft(R) Windows Server(R) 2003 R2, Datacenter Edition
			Microsoft(R) Windows Server(R) 2003 R2, Enterprise Edition
			Microsoft(R) Windows Server(R) 2003 R2, Standard Edition
			Microsoft(R) Windows Server(R) 2003, Datacenter Edition
			Microsoft(R) Windows Server(R) 2003, Enterprise Edition
			Microsoft(R) Windows Server(R) 2003, Standard Edition
		Windows Server 2003 (IPF)	Microsoft(R) Windows Server(R) 2003, Datacenter Edition for Itanium-based Systems
			Microsoft(R) Windows Server(R) 2003, Enterprise Edition for Itanium-based Systems
		Windows Server 2003 (x64)	Microsoft(R) Windows Server(R) 2003 R2, Datacenter x64 Edition
			Microsoft(R) Windows Server(R) 2003 R2, Enterprise x64 Edition
			Microsoft(R) Windows Server(R) 2003 R2, Standard x64 Edition
			Microsoft(R) Windows Server(R) 2003, Datacenter x64 Edition
			Microsoft(R) Windows Server(R) 2003, Enterprise x64 Edition
			Microsoft(R) Windows Server(R) 2003, Standard x64 Edition
	Windows Server 2008#	Windows Server 2008	Microsoft(R) Windows Server(R) 2008 Datacenter
			Microsoft(R) Windows Server(R) 2008 Datacenter without Hyper-V(R)
			Microsoft(R) Windows Server(R) 2008 Enterprise
			Microsoft(R) Windows Server(R) 2008 Enterprise without Hyper-V(R)
			Microsoft(R) Windows Server(R) 2008 Standard
			Microsoft(R) Windows Server(R) 2008 Standard without Hyper-V(R)
		Windows Server 2008 R2	Microsoft(R) Windows Server(R) 2008 R2, Datacenter
			Microsoft(R) Windows Server(R) 2008 R2, Enterprise
			Microsoft(R) Windows Server(R) 2008 R2, Standard
	Windows Server 2012		Microsoft(R) Windows Server(R) 2012 Datacenter
			Microsoft(R) Windows Server(R) 2012 Standard
	Windows Vista		Microsoft(R) Windows Vista(R) Business
			Microsoft(R) Windows Vista(R) Enterprise
			Microsoft(R) Windows Vista(R) Ultimate
	Windows XP	Windows XP Home Edition	Microsoft(R) Windows(R) XP Home Edition Operating System
		Windows XP Professional	Microsoft(R) Windows(R) XP Professional Operating System
Windows Media Player			Windows Media(R) Player

#:

The Server Core version is not supported.

This manual uses Windows XP menu names to refer to menu names in Windows. Also note that there is no Start menu in Windows 8 and Windows Server 2012; use All apps on the Start screen instead.

This manual also uses the following acronyms:

Acronym	Full name or meaning
AVI	Audio - Video Interleaved
CD-ROM	Compact Disc - Read Only Memory
CPU	Central Processing Unit
CSV	Comma Separated Values
DHCP	Dynamic Host Configuration Protocol
DNS	Domain Name System
GUI	Graphical User Interface
IPF	Itanium(R) Processor Family
LAN	Local Area Network
NAT	Network Address Translation
OS	Operating System
PC	Personal Computer
RAM	Random Access Memory
RAS	Remote Access Service
TCP/IP	Transmission Control Protocol/Internet Protocol
TSV	Tab Separated Values
VGA	Video Graphics Array
WAN	Wide Area Network

This manual uses the following conventions in diagrams:

The following table explains the fonts used in this manual:

Font	Convention
Bold	Bold type indicates text on a window, other than the window title. Such text includes menus, menu options, buttons, radio box options, or explanatory labels. For example: From the File menu, choose Open. Click the Cancel button. In the Enter name entry box, type your name.
Italics	Italics are used to indicate a placeholder for some actual text to be provided by the user or system. For example: Write the command as follows: copy source-file target-file The following message appears: A file was not found. (file = file-name) Italics are also used for emphasis. For example: Do not delete the configuration file.
Code font	A code font indicates text that the user enters without change, or text (such as messages) output by the system. For example: At the prompt, enter dir. Use the send command to send mail. The following message is displayed: The password is incorrect.

The following table explains the symbols used in this manual:

Symbol	Convention
|	In syntax explanations, a vertical bar separates multiple items, and has the meaning of OR. For example: A|B|C means A, or B, or C.
{ }	In syntax explanations, curly brackets indicate that only one of the enclosed items is to be selected. For example: {A|B|C} means only one of A, or B, or C.
[ ]	In syntax explanations, square brackets indicate that the enclosed item or items are optional. For example: [A] means that you can specify A or nothing. [B|C] means that you can specify B, or C, or nothing.
...	In coding, an ellipsis (...) indicates that one or more lines of coding are not shown for purposes of brevity. In syntax explanations, an ellipsis indicates that the immediately preceding item can be repeated as many times as necessary. For example: A, B, B, ... means that, after you specify A, B, you can specify B as many times as necessary.

This manual uses the following conventions:

• 1 KB (kilobyte) is 1,024 bytes.
• 1 MB (megabyte) is 1,024² bytes.
• 1 GB (gigabyte) is 1,024³ bytes.
• 1 TB (terabyte) is 1,024⁴ bytes.

The version numbers of Hitachi program products are usually written as two sets of two digits each, separated by a hyphen. For example:

• Version 1.00 (or 1.0) is written as 01-00.
• Version 2.05 is written as 02-05.
• Version 2.50 (or 2.5) is written as 02-50.
• Version 12.25 is written as 12-25.

The version number might be shown on the spine of a manual as Ver. 2.00, but the same version number would be written in the program as 02-00.