Contents

• Notices

• Summary of amendments

• Preface

• 1. Managing Computers by Using JP1/IT Desktop Management 2

  • 1.1 Installing agents

    • 1.1.1 Identifying all devices used in your organization

    • 1.1.2 Manually installing agents on computers

    • 1.1.3 Automatically installing agents on computers

    • 1.1.4 General procedure for checking the agent installation status

  • 1.2 Managing devices offline

    • 1.2.1 General procedure for installing agents on computers to be managed offline

    • 1.2.2 General procedure for acquiring device information from computers managed offline by using an external storage medium

    • 1.2.3 General procedure for acquiring device information from computers managed offline by using a logon script

  • 1.3 General procedure for dividing tasks among administrators

    • 1.3.1 General procedure for determining the settings to be specified for each user account

    • 1.3.2 General procedure for registering multiple user accounts

    • 1.3.3 General procedure for allowing multiple administrators to collaborate in performing tasks

  • 1.4 Managing smart devices

    • 1.4.1 General procedure for starting the management of smart devices

    • 1.4.2 General procedure for replacing smart devices

    • 1.4.3 General procedure for changing the user of a smart device

    • 1.4.4 Implementing measures to secure smart devices when they become lost

    • 1.4.5 Taking measures to deal with a situation in which a user forgets the passcode of the smart device

    • 1.4.6 General procedure for discarding smart devices

  • 1.5 Remote controlling devices

    • 1.5.1 General procedure for remote controlling computers to respond to inquiries

    • 1.5.2 General procedure for operating a server located at a remote site

    • 1.5.3 General procedure for giving instructions to users located at a remote site

  • 1.6 Controlling network access of devices

    • 1.6.1 General procedure for denying network access for privately-owned personal computers

    • 1.6.2 General procedure for disabling network access for devices that have been infected with viruses

    • 1.6.3 General procedure for automatically controlling network access of devices in violation of a security policy

    • 1.6.4 General procedure for temporarily allowing network access for specified devices

    • 1.6.5 Controlling network access of devices by using a command

  • 1.7 Managing the security status

    • 1.7.1 Setting a security policy

    • 1.7.2 Taking measures against a security policy violation

    • 1.7.3 General procedure for automatically distributing updates

    • 1.7.4 Manually registering and distributing an update

    • 1.7.5 Managing cumulative updates and Security Monthly Quality Rollup for Windows

    • 1.7.6 Checking the anti-virus status when a virus infection occurs

    • 1.7.7 General procedure for permitting the use of authorized software only

    • 1.7.8 Restricting the use of USB devices

    • 1.7.9 General procedure for responding to a security audit

  • 1.8 Checking for the occurrence of information leakage

    • 1.8.1 General procedure for investigating a detected suspicious operation

    • 1.8.2 General procedure for investigating traces of information being brought out

  • 1.9 Managing hardware assets

    • 1.9.1 Registering information contained in a management ledger

    • 1.9.2 Maintaining hardware asset information

    • 1.9.3 General procedure for purchasing devices

    • 1.9.4 General procedure for replacing devices

    • 1.9.5 General procedure for taking inventory of devices

    • 1.9.6 General procedure for checking devices that are not used

    • 1.9.7 General procedure for discarding devices

    • 1.9.8 General procedure for handling a device failure

    • 1.9.9 General procedure for investigating unauthorized changes to device information

  • 1.10 Managing software licenses

    • 1.10.1 General procedure for purchasing software

    • 1.10.2 General procedure for utilizing surplus licenses

    • 1.10.3 General procedure for taking inventory of software licenses

    • 1.10.4 General procedure for discarding the software licenses

  • 1.11 General procedure for managing asset contract information

    • 1.11.1 Identifying the contracts close to expiry

    • 1.11.2 Renewing the contract

    • 1.11.3 Terminating the contract

  • 1.12 General procedure for considering the asset cost savings

    • 1.12.1 Reviewing monthly asset cost

    • 1.12.2 Identifying unused assets

    • 1.12.3 Identifying surplus licenses

  • 1.13 Distributing software and files

    • 1.13.1 General procedure for installing software

    • 1.13.2 General procedure for distributing files

    • 1.13.3 General procedure for uninstalling software

  • 1.14 Updating department definitions upon an organizational change

    • 1.14.1 Determining rules for a new organizational system

    • 1.14.2 General procedure for updating department definitions in accordance with the new organizational system

    • 1.14.3 Updating asset information in accordance with the new organizational system

    • 1.14.4 General procedure for deleting information used only in the old organizational system

  • 1.15 Configuring a VPN connection of a PC for use outside the company

    • 1.15.1 Adding the Windows-standard VPN profile and automatic VPN connection task to the PC for use outside the company

    • 1.15.2 Removing the Windows-standard VPN profile and the automatic VPN connection task from the PC for use outside the company

    • 1.15.3 Batch files used to configure the VPN connection

    • 1.15.4 Operational precautions when VPN connections are used

  • 1.16 Managing devices used outside the company

  • 1.17 Operation in a large-scale environment

    • 1.17.1 Operating the management server in a large-scale environment

    • 1.17.2 Operation of the management window in a large-scale environment

    • 1.17.3 Notes for operation in the large-scale environment

• 2. Registering a Product License

  • 2.1 Registering a product license

  • 2.2 Checking product license information

  • 2.3 Adding a product license

  • 2.4 Procedure for setting product license information for a management relay server

  • 2.5 Procedure for checking the total number of devices discovered in the share range of a product license

  • 2.6 Deleting product licenses

• 3. Logging in to the Operation Window

  • 3.1 Logging in

  • 3.2 Setting user account information

  • 3.3 Changing the default password

  • 3.4 Logging out

• 4. Managing User Accounts

  • 4.1 Adding a user account

  • 4.2 Editing a user account

  • 4.3 Removing a user account

  • 4.4 Changing your own password

  • 4.5 Changing another administrator's password

  • 4.6 Resetting a password

  • 4.7  Adding a jurisdiction range

  • 4.8  Removing a jurisdiction range

  • 4.9  Unlocking a user account

  • 4.10 Adding email notification destinations

  • 4.11 Editing email notification destinations

  • 4.12 Removing email notification destinations

• 5. Window Operations

  • 5.1 Setting the panels to be displayed and their layout

  • 5.2 Refreshing information in a view

  • 5.3 Changing items displayed in a list

  • 5.4 Common view operations

  • 5.5 Managing user-defined groups

    • 5.5.1 Adding a user-defined group

    • 5.5.2 Changing the name of a user-defined group

    • 5.5.3 Removing a user-defined group

    • 5.5.4 Changing the user-defined group conditions

  • 5.6 Managing custom groups

    • 5.6.1 Adding a custom group

    • 5.6.2 Changing the name of a custom group

    • 5.6.3 Removing a custom group

    • 5.6.4 Adding information to a custom group

    • 5.6.5 Removing information from a custom group

  • 5.7 Managing filters

    • 5.7.1 Saving a filter

    • 5.7.2 Deleting a filter

  • 5.8 Procedure for checking the status of the management relay servers under the local server

  • 5.9 Procedure for logging in to the operation window of a management relay server under the local server

  • 5.10 Precautions to observe when using the operations window

• 6. Device Management

  • 6.1 Starting to manage devices

  • 6.2 Creating an installation set

  • 6.3 Searching for devices registered in Active Directory

  • 6.4 Searching for devices connected to the network

  • 6.5 Setting a device as a management target

  • 6.6 Excluding a device from the management targets

  • 6.7 Switching from offline management to online management

  • 6.8 Switching from online management to offline management

  • 6.9 Removing a device

  • 6.10 Editing device information

  • 6.11 Acquiring the latest device information

  • 6.12 Changing the association between device information and assets

  • 6.13 Creating the information collection tool

  • 6.14 Notification of the device information collected by using the information collection tool

  • 6.15 Obtaining user information

  • 6.16 Procedure for changing the display order of user information

  • 6.17 Setting the display interval for the End User Form view in the Inventory module

  • 6.18 Setting the information acquired from Active Directory as an additional management item

  • 6.19 Procedure for reporting device information to the higher management server

  • 6.20 Procedure for deleting (from the local server) a device managed by a management relay server under the local server

  • 6.21 Exporting device information

  • 6.22 Exporting software inventory

  • 6.23 Removing software inventory

  • 6.24 Setting unauthorized software

  • 6.25 Uninstalling software from the computers in the Inventory module

  • 6.26 Sending a notification to a user

  • 6.27 Controlling the computer power

  • 6.28 Obtaining smart device information

  • 6.29 Locking a smart device

  • 6.30 Resetting a smart device passcode

  • 6.31 Resetting a smart device

  • 6.32 Adding the definition for a department or location

  • 6.33 Editing the definition for a department or location

  • 6.34 Removing the definition for a department or location

  • 6.35 Removing only hierarchies that were used in the old organizational system

  • 6.36 Changing the name of a department or location

  • 6.37 Deleting a department or location

  • 6.38 Procedure for configuring device maintenance settings and checking detection results

  • 6.39 Tuning the settings for collecting device information

• 7. Remotely Controlling Devices

  • 7.1  Installing the controller

  • 7.2  Uninstalling a controller

  • 7.3  Changing the controller environment settings

  • 7.4  Setting up an operational environment for the remote control agent

  • 7.5  Performing remote control

    • 7.5.1  Directly starting the controller

    • 7.5.2  Starting remote control by selecting a computer

    • 7.5.3  Starting remote control by directly specifying the host name or IP address

    • 7.5.4  Starting remote control by using the connection history

    • 7.5.5  Starting remote control by searching for a computer

    • 7.5.6  Starting remote control from the operation window

    • 7.5.7  Disconnecting a remotely controlled computer

    • 7.5.8  Setting automatic disconnection for a remotely controlled computer

    • 7.5.9  Stopping the controller

    • 7.5.10  Changing the connection mode

    • 7.5.11  Remotely controlling a computer that has been turned off

    • 7.5.12  Turning off a remotely controlled computer

    • 7.5.13  Rebooting a remotely controlled computer

    • 7.5.14  Using the Ctrl, Alt, and Delete keys in remote control

    • 7.5.15  Registering a special key with the controller

    • 7.5.16  Using a special key when performing remote control

    • 7.5.17  Encrypting transferred data when performing remote control

    • 7.5.18  Enlarging or reducing the views of a computer to match the size of the controller window

    • 7.5.19  Remotely controlling a device by using the fullscreen display

    • 7.5.20  Tiling multiple controller views

    • 7.5.21  Showing or hiding controller bars

    • 7.5.22  Using auto-scroll to perform remote control

    • 7.5.23  Using the mouse wheel to remotely control scrolling

    • 7.5.24  Saving a remote control view as an image

    • 7.5.25  Using a remote CD-ROM

    • 7.5.26  Searching for connectable computers by using the Remote Controller window

    • 7.5.27  Searching for connectable computers by using the connection list

    • 7.5.28  Customizing the search method for computers available for remote control connections

  • 7.6  Transferring files

    • 7.6.1  Opening the File Transmission window

    • 7.6.2  Terminating a file transfer connection

    • 7.6.3  Closing the File Transmission window

    • 7.6.4  Adding a computer as a file transfer destination

    • 7.6.5  Checking the file information to be transferred

    • 7.6.6  Setting up secure file transfers

    • 7.6.7  Transferring files

    • 7.6.8  Performing operations on files of a remotely controlled computer

    • 7.6.9  Editing a file from the File Transmission window

    • 7.6.10  Setting file transfer options

  • 7.7  Using the connection list

    • 7.7.1  Setting up a connection environment for individual computers

    • 7.7.2  Displaying or closing the connection list

    • 7.7.3  Connecting a computer from the connection list

    • 7.7.4  Creating the connection list

    • 7.7.5  Moving or copying a connection list item

    • 7.7.6  Removing a connection list item

    • 7.7.7  Changing the name of a connection list item

    • 7.7.8  Changing the properties of a connection list item

    • 7.7.9  Searching for connection list items

    • 7.7.10  Viewing the properties of a connection list item

    • 7.7.11  Creating a request server

    • 7.7.12  Starting or stopping a request server

  • 7.8  Using the recording function

    • 7.8.1  Playing back a recording

    • 7.8.2  Displaying the playback view

    • 7.8.3  Recording remote control information

    • 7.8.4  Pausing or restarting the recording

    • 7.8.5  Playing back recorded data

    • 7.8.6  Checking the information of a recorded file

    • 7.8.7  Converting a recorded file into AVI format

  • 7.9  Using the remote control agent

    • 7.9.1 Displaying the status window of the remote control agent

    • 7.9.2  Stopping the remote control agent

    • 7.9.3  Approving or rejecting a connection request from the controller

    • 7.9.4 Changing the connection mode on the computer end

    • 7.9.5 Disconnecting from remotely controlled computers

    • 7.9.6  Issuing a connection request to the controller

    • 7.9.7  Canceling connection requests

  • 7.10  Using the chat function

    • 7.10.1  Setting the operating environment for the chat server

    • 7.10.2  Setting the operating environment for the Chat window

    • 7.10.3  Starting the chat server

    • 7.10.4 Chat server functional differences due to the starting method used by the agent

    • 7.10.5  Starting a chat session

    • 7.10.6  Sending chat messages

    • 7.10.7  Ending a chat session

    • 7.10.8  Saving chat information

    • 7.10.9  Printing chat information

    • 7.10.10  Starting remote control from the Chat window

    • 7.10.11 Using the Chat Server icon

• 8. Managing Network Connections of Devices

  • 8.1 Enabling the network monitor

  • 8.2 Disabling the network monitor

  • 8.3 Allowing network connections

  • 8.4 Blocking network connections

  • 8.5 Reconnecting a device that was automatically blocked from the network

  • 8.6 Managing network monitor settings

    • 8.6.1 Adding network monitor settings

    • 8.6.2 Editing network monitor settings

    • 8.6.3 Removing network monitor settings

    • 8.6.4 Assigning network monitor settings

    • 8.6.5 Changing assignment of network monitor settings

  • 8.7 Managing the network control list

    • 8.7.1 Adding devices to the network control list

    • 8.7.2 Editing devices in the network control list

    • 8.7.3 Removing devices from the network control list

    • 8.7.4 Procedure for importing network connection information

    • 8.7.5 Procedure for exporting network connection information

    • 8.7.6 Editing the automatic update of the network filter list

    • 8.7.7 Using a command to update the network control list

    • 8.7.8 Notes on using the network control list

  • 8.8 Managing special connections

    • 8.8.1 Adding special connection settings

    • 8.8.2 Editing special connection settings

    • 8.8.3 Removing special connection settings

  • 8.9 Enabling the JP1/NETM/NM - Manager linkage settings

  • 8.10 Enabling the NX NetMonitor/Manager linkage settings

• 9. Managing the Security Status

  • 9.1 Checking the security status

  • 9.2 Specifying users to be excluded from being evaluated

  • 9.3 Using security policies

    • 9.3.1 Adding security policies

    • 9.3.2 Editing security policies

    • 9.3.3 Copying security policies

    • 9.3.4 Removing security policies

    • 9.3.5 Assigning security policies

    • 9.3.6 Canceling the assignment of security policies

    • 9.3.7 Adding user-defined security settings to a security policy

    • 9.3.8 Controlling the network connections of devices in response to the evaluated security status

    • 9.3.9 Applying a security policy to an offline-managed computer

    • 9.3.10 Notes on using a security poricy

  • 9.4 Enforcing the correction of security policy violations

  • 9.5 Delivering messages to users

  • 9.6 Suppressing the use of devices

  • 9.7 Registering USB devices

  • 9.8 Managing program updates

    • 9.8.1 Automating the delivery of program updates

    • 9.8.2 Manually registering and delivering program updates

    • 9.8.3 Manually adding program updates to the Update List

    • 9.8.4 Manually registering program updates

    • 9.8.5 Registering program update files

    • 9.8.6 Creating program update groups

    • 9.8.7 Changing program update group names

    • 9.8.8 Removing program update groups

    • 9.8.9 Adding program updates to a program update group

    • 9.8.10 Removing program updates from a program update group

    • 9.8.11 Registering the same updated programs with multiple management servers

  • 9.9 Setting intervals for reporting prohibited-operation suppression events and operation logs to the higher-level system

  • 9.10 Setting the period for holding prohibited-operation suppression events and operation logs

• 10. Operation Log Management

  • 10.1 Specifying settings to collect operation logs for storage on a management server

  • 10.2 Viewing operation logs

  • 10.3 Specifying settings for detecting suspicious operations

  • 10.4 Viewing suspicious operation logs

  • 10.5 Viewing events for suspicious operations

  • 10.6 Tracing operation logs

  • 10.7 Importing old operation logs

    • 10.7.1 Importing old operation logs into a management server

    • 10.7.2 Importing operation logs from selected computers

  • 10.8 Managing operation log backup files

    • 10.8.1 Deleting backup files from the operation log backup folder

    • 10.8.2 Backing up operation logs

    • 10.8.3 Temporarily changing the operation log backup folder

    • 10.8.4 Changing the disk where operation logs are to be stored

    • 10.8.5 Changing the free disk space thresholds for operation logs

  • 10.9 Importing HIBUN logs

    • 10.9.1 Operating daily import of HIBUN logs

• 11. Asset Management

  • 11.1  Using hardware asset information

    • 11.1.1 Adding hardware asset information

    • 11.1.2 Editing hardware asset information

    • 11.1.3 Removing hardware asset information

    • 11.1.4 Setting the display interval for the End User Form view in the Assets module

    • 11.1.5  Adding an asset status

    • 11.1.6 Changing the asset status

    • 11.1.7 Changing the planned asset status

    • 11.1.8 Manually updating a stocktaking date

    • 11.1.9 Batch updating stocktaking dates by using a CSV file

    • 11.1.10 Setting automatic update for the stocktaking date

    • 11.1.11 Taking stock by using a barcode reader

    • 11.1.12 Associating contract information with hardware asset information

    • 11.1.13 Associating multiple items of hardware asset information

    • 11.1.14 Changing the device information associated with the hardware asset information

    • 11.1.15 Setting primary information associated with hardware asset information

    • 11.1.16 Automatically changing the asset status of hardware assets associated with deleted devices

    • 11.1.17 Adding the definition for a department or location

    • 11.1.18 Editing the definition for a department or location

    • 11.1.19 Removing the definition for a department or location

    • 11.1.20 Removing only hierarchies that were used in the old organizational system

    • 11.1.21 Changing the name of a department or location

    • 11.1.22 Deleting a department or location

  • 11.2  Using software license information

    • 11.2.1 Adding managed software information

    • 11.2.2 Editing managed software information

    • 11.2.3 Removing managed software information

    • 11.2.4 Adding software license information

    • 11.2.5 Editing software license information

    • 11.2.6 Removing software license information

    • 11.2.7  Adding a license status

    • 11.2.8 Changing a license status

    • 11.2.9 Changing the planned license status

    • 11.2.10 Manually updating a stocktaking date

    • 11.2.11 Batch updating stocktaking dates by using a CSV file

    • 11.2.12 Allocating software licenses to computers

    • 11.2.13  Transferring software licenses

    • 11.2.14 Associating the contract information with a software license

  • 11.3 Using contract information

    • 11.3.1 Adding contract information

    • 11.3.2 Editing contract information

    • 11.3.3 Deleting contract information

    • 11.3.4 Adding items to the contract status

    • 11.3.5 Changing the contract status

    • 11.3.6 Linking hardware assets (contract)

    • 11.3.7 Linking software licenses (contract)

  • 11.4 Importing asset information

    • 11.4.1 Importing hardware asset information

    • 11.4.2 Importing software license information

    • 11.4.3 Importing managed software information

    • 11.4.4 Importing contract information

    • 11.4.5 Importing a contract vendor list

  • 11.5 Exporting asset information

  • 11.6 Importing asset association information

  • 11.7 Exporting asset association information

• 12. Software and File Distribution

  • 12.1 Installing software on the computers

  • 12.2 Distributing files to the computers

  • 12.3 Uninstalling software from a computer

  • 12.4 Managing packages

    • 12.4.1 Adding packages

    • 12.4.2 Editing packages

    • 12.4.3 Removing packages

    • 12.4.4 Exporting package information

  • 12.5 Managing tasks

    • 12.5.1 Adding tasks

    • 12.5.2 Editing tasks

    • 12.5.3 Copying tasks

    • 12.5.4 Removing tasks

    • 12.5.5 Stopping tasks

    • 12.5.6 Re-executing tasks

    • 12.5.7 Exporting task information

  • 12.6 Postponing downloads and installation as a user

• 13. Event Reference

  • 13.1 Viewing event details

  • 13.2 Exporting event information

• 14. Report Reference

  • 14.1 Displaying reports

  • 14.2 Displaying reports with the latest data

  • 14.3 Printing reports

  • 14.4 Saving reports in PDF format

• 15. Customizing Settings

  • 15.1  Setting agents

    • 15.1.1 Managing agent configurations

    • 15.1.2 Adding agent configurations

    • 15.1.3 Editing agent configurations

    • 15.1.4 Editing agent configurations that enable network monitoring

    • 15.1.5 Removing agent configurations

    • 15.1.6 Assigning agent configurations

    • 15.1.7 Including remote control agents as agents to be deployed

    • 15.1.8 Regularly updating agentless device information

  • 15.2  Specifying settings for discovery

    • 15.2.1 Specifying search conditions (discovery from IP address)

    • 15.2.2 Specifying search conditions (searching Active Directory)

    • 15.2.3 Credentials used in discovery from IP address

    • 15.2.4 Checking the device discovery status

    • 15.2.5 Checking the latest discovery status

    • 15.2.6 Checking the discovered devices

    • 15.2.7 Checking the managed devices

    • 15.2.8 Checking the excluded devices

  • 15.3 Specifying settings for security management

    • 15.3.1 Changing the schedule for security judgment

    • 15.3.2 Automatically restoring operation logs

    • 15.3.3 Periodically exporting operation logs

    • 15.3.4 Setting the value displayed as the Windows OS version

    • 15.3.5 Judgment for cumulative updates and Security Monthly Quality Rollup for Windows

  • 15.4 Specifying settings for asset management

    • 15.4.1 Adding asset management items

    • 15.4.2  Changing the data source or data type of asset management items

    • 15.4.3 Adding the definition for a department or location

    • 15.4.4 Editing the definition for a department or location

    • 15.4.5 Removing the definition for a department or location

    • 15.4.6 Setting the display names of departments and locations for each language

    • 15.4.7 Removing only hierarchies that were used in the old organizational system

    • 15.4.8 Managing contract vendor information

    • 15.4.9 Adding contract vendor information

    • 15.4.10 Editing contract vendor information

    • 15.4.11 Removing contract vendor information

    • 15.4.12 Exporting contract vendor lists

    • 15.4.13 Procedure for applying asset management items to management relay servers under the local server

  • 15.5 Specifying settings for device management

    • 15.5.1 Adding software search conditions

    • 15.5.2 Editing software search conditions

    • 15.5.3 Removing software search conditions

    • 15.5.4  Importing software search conditions

    • 15.5.5 Exporting software search conditions

    • 15.5.6 Procedure for applying software search conditions to management relay servers under the local server

    • 15.5.7 Setting AMT credentials

    • 15.5.8 Setting acquisition of the Revision History of the device

  • 15.6 Specifying settings for reports

    • 15.6.1 Changing the storage period and start date for reports

    • 15.6.2 Setting recipients of summary reports

  • 15.7  Setting events

    • 15.7.1 Specifying settings for event notification

  • 15.8  Setting information about connecting to other systems

    • 15.8.1 Setting up mail servers

    • 15.8.2 Setting information for connecting to Active Directory

    • 15.8.3 Setting information for connecting to the support service

    • 15.8.4 Specifying settings to link with an MDM system

• 16. Database Management

  • 16.1 Starting a database manager

  • 16.2 Backing up databases

  • 16.3 Restoring databases

  • 16.4 Reorganizing databases

• 17. Commands

  • 17.1 Executing commands

  • 17.2  Command description format

  • 17.3  Command List

  • 17.4  ioutils exportasset (Exporting asset information)

  • 17.5  ioutils importasset (Importing asset information)

  • 17.6 ioutils exportassetassoc (exporting asset association information)

  • 17.7 ioutils importassetassoc (importing asset association information)

  • 17.8  ioutils exportfield (exporting custom field settings)

  • 17.9  ioutils importfield (importing custom field settings)

  • 17.10  ioutils exporttemplate (exporting template)

  • 17.11  ioutils importtemplate (importing a template)

  • 17.12 ioutils exportdevice (exporting device information)

  • 17.13 ioutils exportdevicedetail (exporting device information details)

  • 17.14  ioutils exportpolicy (exporting security policy settings)

  • 17.15  ioutils importpolicy (importing security policy settings)

  • 17.16  ioutils exportupdategroup (exporting update group settings)

  • 17.17  ioutils importupdategroup (importing update group settings)

  • 17.18 ioutils exportupdatelist (exporting the updated program list)

  • 17.19 ioutils importupdatelist (importing the updated program list)

  • 17.20  ioutils exportoplog (exporting operation logs)

  • 17.21  ioutils exportfilter (exporting filter settings)

  • 17.22  ioutils importfilter, importing filter settings

  • 17.23 ioutils importexlog (importing external logs)

  • 17.24 updatesupportinfo (uploading support service information)

  • 17.25 exportdb (acquiring backup data)

  • 17.26 importdb (restoring backup data)

  • 17.27 reorgdb (reorganizing the database)

  • 17.28 stopservice (stopping services)

  • 17.29 startservice (starting services)

  • 17.30 getlogs (collecting troubleshooting information)

  • 17.31  getinstlogs (collecting troubleshooting information about installation)

  • 17.32 addfwlist.bat (setting Windows firewall exceptions)

  • 17.33 resetnid.vbs (resetting the host ID)

  • 17.34 getinv.vbs (collecting information about offline computers)

  • 17.35 ioassetsfieldutil export (exporting the definitions of common management fields and additional management fields)

  • 17.36 ioassetsfieldutil import (importing the definitions of common management fields and additional management fields)

  • 17.37 distributelicense (distributing licenses)

  • 17.38 itdm2nodecount (counting the number of managed devices)

  • 17.39 deletenwgroup (deleting network groups)

  • 17.40 jdnrnetctrl (controlling network access)

  • 17.41 setsecpolicy.vbs (applying a security policy to the offline-managed computer and collecting device information)

  • 17.42 deletelicense (delete licenses)

  • 17.43 upldoplog (uploading operation logs)

  • 17.44 prepagt.bat (generalizing an agent)

  • 17.45 deletepackage (deleting packages)

  • 17.46 softwaresearch (searching for software installed in an agent device)

    • 17.46.1 Format of the software search conditions file

• 18. Troubleshooting

  • 18.1 Operational troubleshooting procedures

  • 18.2 Actions to be taken when a device cannot be found

  • 18.3 Actions to be taken when an authentication error occurs

  • 18.4 Actions to be taken when notification of device information that was collected with the tools fail

  • 18.5 Actions to be taken when a CSV file is displayed incorrectly

  • 18.6 Troubleshooting problems when an attempt to import the definitions of the common management fields and additional management fields fails

  • 18.7 Actions to be taken when a disk is low on free space

  • 18.8 Actions to be taken after a failover

  • 18.9 Troubleshooting problems on the management server

  • 18.10 Troubleshooting problems with agents

  • 18.11 Troubleshooting problems during remote control

  • 18.12 Troubleshooting problems when controlling network access

  • 18.13 Troubleshooting problems during Active Directory linkage

  • 18.14 Troubleshooting problems during MDM linkage

  • 18.15 Troubleshooting problems during JP1/IM linkage

  • 18.16 Troubleshooting problems with the database

  • 18.17 Troubleshooting problems with the Internet gateway

  • 18.18 Actions to be taken when a search target cannot be found with the softwaresearch command

• 19. Events

  • 19.1 List of events

  • 19.2 JP1 event attributes

• 20. API

  • 20.1 Overview of the API

  • 20.2 Common API specifications

  • 20.3 List of APIs

    • 20.3.1 Device registration

    • 20.3.2 Device information list acquisition

    • 20.3.3 Installed software information list acquisition

• Appendix

  • A. Miscellaneous Information

    • A.1 Port number list

    • A.2 Communication between a management server and an agent

    • A.3 Format of a user settings file excluded from security status judgment

    • A.4 Output format of exported operation logs

    • A.5 Format of the updated program list (patch information CSV file)

    • A.6 Setting fields in the import file for the definitions of common management fields and additional management fields

    • A.7 Obtaining information from the support service

    • A.8 Cases in which settings are applied after a restart

    • A.9 Displayed date and time

    • A.10 Outputting audit logs

    • A.11 Conditions where the tools must be re-executed on an offline-managed computer

    • A.12 Amendments for each version

• Index

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