A.7 Obtaining information from the support service
If you have a contract with the support service, you can obtain updated program information, anti-virus product information, and SAMAC software dictionary information. The functionality provided by JP1/IT Desktop Management 2 enables automatic acquisition of updated program information and anti-virus product information.
- Organization of this subsection
(1) Automatically obtaining information from the support service
A management server regularly (once a day by default) checks whether information about update programs has been updated. The following figure describes the workflow from acquisition of update program information to the update of the security policy after the update program information has been updated.
![[Figure]](GRAPHICS/ZU070012.GIF)
- Important
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To automatically obtain update information from the support service, the following conditions must be met:
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You have a contract with the support service.
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A management server can connect to the Internet.
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(2) Updating information from the support service offline
If a management server cannot connect to the Internet or if you want to update the information in the SAMAC software dictionary, an administrator uses an externally connected computer to download the latest information from the support service site. Registering the downloaded information on the management server updates the information of the management server. Check the support service site regularly, and if there is any new information available, perform an offline update.
There are two ways of updated information from the support service offline.
- Updating offline from the operation window
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Perform an update from the operation menu of one of the following: the Update List view in the Security module, the Managed Software List view in the Assets module, or the Software List view in the Inventory module.
- Updating offline by executing a command
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Execute the updatesupportinfo command to update. For details, see 17.24 updatesupportinfo (uploading support service information).
(3) Information obtainable from the support service
The following table describes the information you can obtain from the support service.
|
Obtainable information |
Description |
Whether the information can be obtainable automatically |
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|---|---|---|---|---|
|
Support information file |
Update program information |
Update program name |
The name of an update program |
Y |
|
Security information number |
The security information number of an update program |
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|
Security severity |
The importance of an update program. It is either "Critical" or "Important". |
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|
Update type |
The type of an update program |
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|
URL |
A URL of Microsoft Japan. You can find details about update programs here. |
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|
Description |
A description of an update program |
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|
Release date |
The date on which an update program was released |
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|
Target product |
Names of products affected by the update program |
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|
Service pack or version |
An OS service pack or version selected in Support OS |
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|
Target type |
Target products, versions, and service packs |
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|
Execution file download URL |
The URL from which the update program is downloaded |
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|
Anti-virus product information |
Product list |
List of anti-virus products supported by JP1/IT Desktop Management 2 |
||
|
Scripts obtained |
Scripts that the Agent executes when you obtain anti-virus product information |
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|
SAMAC software dictionary file for offline updates |
Software type |
Software type based on the information in the SAMAC software dictionary. A type of software information managed by JP1/IT Desktop Management 2. |
N |
|
Legend: Y: Obtainable automatically N: Not obtainable automatically
(4) Confirmation of the acquisition situation of the information from the support service
When you obtain the information from the support service, following events or audit logs are output.
- Update program information
-
Evnet: 63
Audit log: KDEX5371-I
- Anti-virus product information
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Evnet: 1007
Audit log: KDEX5373-I
- SAMAC dictionary file information
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Evnet: 1124
Audit log: KDEX5437-I
Confirm these events or audit logs whether you have been able to obtain the information from the support service normally.