17.24 updatesupportinfo (uploading support service information)

This section describes the updatesupportinfo command, which uploads information downloaded from the support service site to the management server.

Functionality

If the management server cannot connect to the support service site or when you want to update information in the SAMAC software dictionary, you need to manually upload the latest information onto the management server.

First, connect to the support service site using a computer that has access to external networks to download the latest information. Manually copy the downloaded information to the management server, and then execute this command to register the latest information to the management server.

Execute this command on the management server.

Format

updatesupportinfo∆-i∆support-information-file-name-or-name-of-SAMAC-software-dictionary-file-for-offline-update

Argument

-i∆support-information-file-name-or-name-of-SAMAC-software-dictionary-for-offline-update

Specify the absolute path to the file to be registered to the management server (a support information file or a SAMAC software dictionary file for offline update). To specify a path containing a space, enclose the strings with double quotation marks (").

Storage location

JP1/IT Desktop Management 2-installation-folder\mgr\bin\

You can execute this command without specifying the storage location for the executable file, by using the command prompt provided by JP1/IT Desktop Management 2.

Notes

• This command cannot be executed simultaneously with any of the following commands:

  • exportdb

  • importdb

  • ioassetsfieldutil export

  • ioassetsfieldutil import

  • ioutils exportasset

  • ioutils exportassetassoc

  • ioutils exportdevice

  • ioutils exportdevicedetail

  • ioutils exportfield

  • ioutils exportfilter

  • ioutils exportoplog

  • ioutils exportpolicy

  • ioutils exporttemplate

  • ioutils exportupdategroup

  • ioutils exportupdatelist

  • ioutils importasset

  • ioutils importassetassoc

  • ioutils importexlog

  • ioutils importfield

  • ioutils importfilter

  • ioutils importpolicy

  • ioutils importtemplate

  • ioutils importupdategroup

  • ioutils importupdatelist

  • reorgdb

  • startservice

  • stopservice

  • deletenwgroup

  • deletepackage

  • distributelicense

• This command cannot be executed while a setup or database manager is running on the management server.

Return value

The following table shows the return values of updatesupportinfo command.

Return value	Description
0	The command finished normally.
11	The format for specifying the command arguments is invalid.
12	The specified file is invalid, or the file does not exist.
31	Another command is being executed.
51	You do not have the permissions to execute this command.
53	Services on the management server have not started.
54	The management server has not been set up.
101	Failed to update all or some of the support information.
150	Command execution was interrupted due to some other error.

Example

The following example shows use of this command to upload a support information file called supportinfo.zip in C:\temp, onto the management server.

updatesupportinfo -i C:\temp\supportinfo.zip

Related Topics:

• 17.1 Executing commands

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