18.15 Troubleshooting problems during JP1/IM linkage
This section describes what actions to take when a problem occurs in the JP1/IM linkage configuration system:
Events are not reported to JP1/IM
If JP1/IT Desktop Management 2 and JP1/Base are not communicating with each other, JP1/IM events are not reported.
- Action
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Check if an event that has event number 1120 or a message that has an ID of KDEX6511-E has been output. If such an event or message has been output, check the configuration procedure and revise the settings.