Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Administration Guide


18.14 Troubleshooting problems during MDM linkage

Information about smart devices is not updated

If authentication information for the remote MDM system is not set correctly, information about smart devices cannot be obtained.

Action

Check if an event number that has event number 1108 or a message that has an ID of KDEX5427-E has been output. If such an event or message has been output, the password that is set in MDM Linkage Settings in the Settings module is incorrect. Set the correct password.